Customer Service Representative

Customer Service RepresentativeWe are seeking dedicated and customer-focused Customer Service Representatives to support members, providers, and partners in a fast-paced healthcare call center environment. This role involves resolving inquiries related to health plans, coverage, claims, and service concerns across multiple channels (phone, written, and in-person).Key Responsibilities+ Handle high-volume inbound calls and written inquiries from members, providers, and partners+ Resolve issues related to:+ Medical coverage, claims, eligibility, referrals+ Billing inquiries, fee quotes, and patient concerns+ Appointment scheduling and service complaints+ Provide accurate information while ensuring compliance with healthcare regulations+ Document interactions and maintain detailed records with high accuracy+ Deliver exceptional customer experience through strong communication and problem-solvingRequired Skills+ Excellent verbal and written communication+ Strong problem-solving and critical thinking ability+ Comfortable working with dual monitors and MS Windows applications+ High level of attention to detail+ Ability to manage high-volume call environmentsBasic Qualifications+ High School Diploma or GED (must be verifiable)+ Minimum 1 year of call center experience+ Prior work-from-home experience+ Experience in a regulated industry (Healthcare, Insurance, Banking, Financial Services, etc.)Preferred Experience+ Healthcare or insurance call center experience+ Supporting health plan members or medical services inquiriesWork Environment+ Remote (Washington State only) - must be local to Renton or Spokane area+ Equipment pickup required at designated IT hub (Renton or Spokane)+ Private, distraction-free workspace required+ Must not be responsible for dependent care during working hoursSchedule+ Department hours: 8:00 AM - 8:00 PM (7 days/week)Production Hours (Post-Training):+ Flexible shifts based on business needs+ Must be open to evenings and weekends+ Shifts may run as late as 9:30 PM PSTTraining+ 7 weeks total:+ 3 weeks classroom-style training (Mon-Fri, 8:30 AM-5:00 PM)+ 4 weeks hands-on nesting+ No time off permitted during training or first 60-90 daysJob Type & LocationThis is a Contract to Hire position based out of Renton, WA.Pay and BenefitsThe pay range for this position is $21.62 - $21.62/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Jun 27, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.