Member Services Lead

La Crosse Area Family YMCA

Job Description
We are looking for an energetic individual who is seeking a fun opportunity creating a friendly, helpful and positive atmosphere for members and guests visiting or calling the Y, giving tours of the facility, processing memberships and registrations and addressing any member and guest concerns.

This position is a full-time hourly position working 40 hours per week, Monday - Friday, 9:00 am - 5:00 pm at the Houser (Onalaska) Branch

Responsibilities include but not limited to:

Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
Check in all members and guests.
Act as a lead member service representative, helping to train new staff and take on additional responsibilities in the department as needed.
Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).

Requirements

High School degree or equivalent
3 years' experience in a customer service-oriented company
Strong verbal communication skills and customer service skills
Accurate money-handling skills
High level of confidentiality

Benefits

Free Y Membership and Y programs
100% discount on school-age childcare
12% fully paid retirement after 2 years
Full benefits package including generous PTO, health, dental, life insurance, short-term disability and long-term disability
Paid birthday off
35% discount on full-time child care center
Free Employee Assistance Program (EAP)

An Equal Opportunity Employer

Apply

Vacancy posted 4 days ago

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