Relationship Banker I

About the Position:

The schedule for this position is either Monday through Friday 12pm-9pm or 9am-6pm, with one required Saturday shift per month from 9am-3pm. This position has a starting rate of $20/hr. and is eligible for a shift differential equivalent to a 10% increase of hourly wage for hours scheduled and worked after 5pm on weekdays, and time scheduled and worked on Saturdays. Throughout the first year of employment, the hourly pay may increase by as much as 7.5% subject to successful onboarding and performance.


As a Relationship Banker, you are the first point of contact for customers. You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and supporting deposit/payment processing, New Accounts, Wire Transfers, ACH and other general banking services.

What You Will Do:

• Respond to customer inquiries about Deposit Accounts, Loan Accounts, Wire Transfers, ACH, Bill Payment, and questions on other bank services and procedures.
• Explain features and benefits, provide options, determine the next best product or service for all customers. The Bank emphasizes a needs-based sales environment
• Interact with the other staff in customer service along with employees of the bank's other departments in order to meet the needs of the customer
• Open or verify new deposit accounts
• Process incoming deposits and payments
• Enter and verify wire transfers
• Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support
• Perform other duties as assigned

What We're Looking For:

• Minimum 1 year of relevant customer service experience in retail banking is preferred
• Exceptional customer service skills and commitment to excellence
• Strong self-initiated problem solving skills
• Strong written and oral communication skills
• Strong PC and Internet skills
• Attention to detail
• Flexibility of schedule is a plus

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We're not just another bank and we're not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.


We seek the game changers, the innovators...those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It's your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?

Our success has been driven, in part, by four core competencies - customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we've been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named "The Backyard", with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the "first" step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental, Vision Insurance
• 401(k) Retirement Plan with Generous Match
• Professional Development Reimbursement
• 3 Weeks Paid Vacation Plus Paid Holidays
• Paid Volunteer Time
• Business Apparel Allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.