Medical Assistant

Medical Assistant Position at Planned Parenthood of Greater Ohio

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Medical Assistant to serve our patients at our Mansfield Health Center.

Union Status: Bargaining Unit Position

The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Medical Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.

Benefits include:

• Signing Bonus
• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Two (2) Floating holidays per year
• Financial incentive program for certified bilingual staff

Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

What you can expect:

• Customized interactive training and on-boarding program
• Gain and/or strengthen your experience in areas such as:
• Collecting vital statistics
• Lab Techniques
• Injections administration
• Phlebotomy
• Proficiency in industry leading electronic health record system
• Opportunities to be promoted from within for those that demonstrate proficiencies and understanding of standard operating procedures over time and a commitment to positive patient experience
• Be a part of a team that provides critical health care and education to Ohioans

What you will do:

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Schedule, cancel and reschedule patient appointments as appropriate.
• Prepare and maintain patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing/printing client receipts.
• Provide client with correct forms and ensures forms are completed.
• Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
• Conduct verbal history and appropriate screening for medical record documentation
• Screen medical and social history with correct documentation of pertinent information.
• Can administer medication according to scope of practice or licensure
• Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
• Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards. Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
• Prepare clients for exams and assists in exam room when needed.
• Understand content of and accurately explains Informed Consent.
• Provide appropriate and accurate patient education and information as needed.
• Perform waived laboratory tests and venipuncture.
• Measure and document client height, weight and blood pressure.
• Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
• Assist in minor surgical procedures.
• Handle medical waste utilizing universal precautions
• Communicate with co-workers to keep client visits moving in a timely manner
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes. Adheres to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

What you will bring:

• High school diploma or GED
• Advanced technical training or Certified Medical Assistant required
• Experience working in a health care setting preferred
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred
• Excellent customer service, problem solving, judgment, organizational and communication skills
• Strong commitment to quality health care