Sr. IT Analyst

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.About you and this roleDow has exciting opportunity for a Senior IT Analyst or Associate Service Manager located in Midland, MI or Houston, TX supporting multiple foundational IT technologies.Please note there are multiple openings across IT at this time which you may be a fit for based on your skills and business needs. In this role you will (based on business or functional needs):Design, develop, and support solutions and processes to meet business needs and requirements. Partner with the Team Project Manager, Business Process Team, Scale and Fulfill leadership, and technical teams to provide overall leadership and expertise in ISC Planning.Gather and analyze business requirements for work process, using in-depth conceptual and practical knowledge to explore, analyze, and map business and function requirements. Document detailed designs, build, test, and implement solutions, ensuring compliance with corporate standards, architecture guidelines, and information security policies.Drive the full solution lifecycle, including functional/technical design, solution architecture, integration of third-party software, development, testing, and building solutions. Ensure designs meet business requirements, conform to architecture standards, and optimize productivity and long-term product/system vision.Interface with project leadership and clients to complete implementation deliverables, facilitating client involvement where responsibilities are shared. Provide data analytics required for ISC Planning work process, and lead and influence project team discussions, decisions, and direction.Manage cross-functional implementation issues and interdependencies for work process. Complete as-is assessments of business processes, organization, systems, and infrastructure. Review project requirements against standard business process MET, capturing gaps and highlighting them to the Business Process Teams.Ensure successful technical and functional handover of deliverables to other DSS teams. Work with data leads to explain and identify the scope of master data. Coordinate the identification of end users involved in testing, training, and changes to security profiles.Develop and coordinate the approach and plans for end user testing, including User Acceptance Testing. Develop training plans and deliver work process & systems delta training. Develop the implementation approach, strategy, and detailed plans, including cutover plans and approach, gathering input and creating cutover checklists for ISC Planning work process.Assist with the coordination and execution of implementation plans for data readiness, training, testing, and cutover by facilitating task completion against the Implementation checklist. Provide hyper-care support following production implementations, facilitating defect closure and issue resolution across DSS teams. Facilitate handover to run-the-business operations.Support end-to-end ITIL service management practices by driving ongoing improvements thru automation and workflow enhancement. You will ailing services to best practices and act as a focus point for internal customers to resolve issues and enhance practices. ResponsibilitiesDesigns, implements, and maintains scalable and reliable systems and processes to support key technologies across Dow.Collaborate with a diverse team to build and enhance our data platform to enable data collection, processing, access, usability, and monitoringWorks with cross-functional teams to develop and implement solutions in the Application Development Lifecycle (Development / Test / Production)Continuously explores and adopts new technologies and best practices to improve assigned systems and processes.Provides technical expertise and guidance to team members and stakeholdersEnsures Change Management and Configuration Management standards are implemented and executedEnsures technical, architecture, and application designs aligns to company IT architecture and security standardsRequirements Analysis – Understands key business drivers in order to explore, analyze, and map business and function requirements.Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.IT Solution/Application/System – drives the full solution lifecycle, including functional / technical design – solution architecture, buy vs make decisions – integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions – with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies in assigned areas.Adoption - Supports implementation and user adoption in assigned areas.Support – With guidance selects and defines supplier and team support models for assigned areas.Performance - Defines controls, measures and KPIs for solution performance and reliability in assigned areas.End-to-End Integration – Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration for assigned areas.Roadmaps – Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap for assigned areas.Team Management - Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.Core Technical ExpertiseService Management (ITIL) background.Experience with design and configuration of SAP ERP (MM, PP, FI modules)Concepts, how to, and best practices, along with hands on knowledge and experienceGeneral understanding of digital industry trends including Cloud/SaaS, Analytics, Social, and Security/Risk Management, and Internet of ThingsAgility: Demonstrated knowledge and experience in Agile software development methodologies and work processes, especially Scrum Engineering Mindset and Professional GrowthTechnical Design Contribution: Ability to rapidly synthesize information and contribute clear, well-documented technical specifications and architectural diagrams to the design process.Feature Ownership: Demonstrated history of taking ownership of complex features and modules within larger projects, driving them to completion, and managing technical dependencies autonomously.Pragmatism and Initiative: A strong bias for action, coupled with a pragmatic approach to delivering stable, maintainable, and cost-effective solutions.Communication & Influence: Excellent verbal and written communication skills, with the ability to articulate technical designs to both engineering peers and senior stakeholders, effectively influencing technical decisions.Required QualificationsA minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years of relevant experience in lieu of a bachelor’s degree.Minimum of 2 years of professional relevant experience in Cloud Platform Engineering, Software Engineering, or a closely related field.A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.Your SkillsProactive Problem Solving:  Identifying issues before they escalate, analyzing root causes, and applying established procedures to resolve standard technical and process-related problems.Business Processes:  Understanding how business functions operate and how technology enables or improves them. This includes partnering with analysts, developers, and business stakeholders to ensure solutions align with functional needs.Detail-Oriented Documentation:  Creating accurate, complete technical documentation—including integration specifications, solution designs, process flows, and system configurations—ensuring clarity and adherence to architecture and compliance standards.Note: this role does not offer relocation assistance.Benefits – What Dow offers youWe invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location).Student Debt Retirement Savings Match Program (U.S. only).Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance.Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.On-site fitness facilities to help stay healthy and active (availability varies depending on location).Employee discounts for online shopping, cinema tickets, gym memberships and more.Additionally, some of our locations might offer:Transportation allowance (availability varies depending on location)Meal subsidiaries/vouchers (availability varies depending on location)Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)Join our team, we can make a difference together.About DowDow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting .As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on .Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR View phone number on click.appcast.io) and select option 8.SummaryLocation: Midland (MI, USA); Houston (TX, USA)Type: Full time