Financial Aid Counselor - Customer Relations

Job Description

Job Description

Financial Aid Counselor - Customer Relations

Job ID: 304409
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher learning south of Atlanta, and one of the most dynamic public universities in the Southeast.

Founded in 1906, Georgia Southern has grown from a single-purpose college into a Carnegie Doctoral/R2 institution with 149 degree programs at the bachelor's, master's and doctoral levels, serving 31,600 students from all 50 states, Washington D.C., Puerto Rico and more than 100 nations.

Four distinct campuses extend Georgia Southern's reach across the region: a 900-acre quintessential college campus in Statesboro, anchored by Georgian-style red-brick buildings set among oaks and pines; the Armstrong Campus in Savannah, minutes from historic downtown and a short drive from the beaches of Tybee Island; a modern, purpose-built facility in Hinesville serving local and military-affiliated students; and the East Georgia Campus in Swainsboro, an outdoor oasis nestled on a 385-acre pine forest, offering expanded pathways to higher education for students across southeast Georgia.

Through ten colleges, the Allen E. Paulson College of Engineering and Computing, the College of Arts and Humanities, the College of Behavioral and Social Sciences, the College of Education, the College of Science and Mathematics, the Jack N. Averitt College of Graduate Studies, the Jiann-Ping Hsu College of Public Health, the Parker College of Business, the Waters College of Health Professions and University College, Georgia Southern delivers academic programs backed by real-world experience, research with regional and national impact, and a faculty committed to helping every student go further than they thought possible.

Accredited by the Southern Association of Colleges and Schools Commission on Colleges and holding specialized accreditation across its professional programs, Georgia Southern prepares graduates who are ready to lead, contribute and soar beyond, in Georgia, across the nation and around the world.

For more information, visit GeorgiaSouthern.edu.

Location

Armstrong Campus - Savannah, GA

Department Information

Office of Financial Aid

Job Summary

Provide financial aid counseling to students/supporters throughout the students' academic careers at the University.

Responsibilities

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.)
• Perform outreach to students regarding financial aid requirements
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance
• Collaborate with various campus partners/departments to provide accurate information for students
• Represent the Financial Aid Office at University events
• Engage students, supporters, campus and community partners by presenting compelling communication, both in-person and virtually

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• Two (2) or more years of related work experience

Proposed Salary

$21.75 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure information sensitive in nature

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Demonstrated commitment to customer service-centered work ethic skills

Apply Before Date

October 8, 2026

Application review may begin as early as October 6 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at View phone number on ziprecruiter.com or by email at View email address on ziprecruiter.com.

For technical support, please call the USG Service Desk at View phone number on ziprecruiter.com, or email View email address on ziprecruiter.com.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at 

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at 

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Proof of valid driver's license upon and throughout employment.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: View phone number on ziprecruiter.com.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Position of Trust + Education

To apply, visit &Action=U&FOCUS=Applicant&SiteId=39000& JobOpeningId=304409&PostingSeq=1

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