Technical Support Specialist

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Office of Information Technology

Opening Date: July 31, 2026

Closing Date: August 14, 2026

Grade / Admin Unit: 27 / Professional/Technical

Job Class Code: 0870
Salary: $66,952.08 - $94,077.37*/Annually (*includes a 15% recruitment and retention stipend, and eligible for a 5% training bonus)
Position Number: 004250313

Location: Augusta


Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. These technologies are dependent upon a robust, redundant and highly architected fiber optic network for which this position will be responsible for. This is a complex position that demands technical, communication, documentation and collaboration skills.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus , ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

JOB DESCRIPTION:

This position is responsible for managing the construction and maintenance of the State of Maine's plant infrastructure. This position will be responsible for designing detailed engineering plans, costs and schedules related to projects. Success in this position will require the ability to engineer innovative solutions to engineering problems. An in-depth understanding about outside plant construction techniques, issues related to fiber networking, routing, and network management are essential to this position . You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image.


AN AVERAGE DAY OF RESPONSIBILITIES WILL INCLUDE:

• Protect essential State of Maine Infrastructure from damage by monitoring and responding to scheduled and emergency "Dig Safe" requests.
• Represent State of Maine, Network Services in all agencies move projects ensuring all networking telecom needs are accounted for.
• Design and develop interior and exterior cabling plants as needed.
• Design and develop voice and network equipment spaces to include support infrastructure such as uninterrupted power supply, cooling and generator systems.
• Oversee, plan and coordinate the work of telecom electrical and wiring sub-contractors.
• Document and maintain all essential aspects of the State of Maine's physical plant infrastructure.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

• Ability to manage and oversee multiple projects/activities simultaneously.
• Ability to communicate effectively both verbally and in writing at the technical and non-technical level.
• Ability to perform research and make recommendations to management.
• Ability to perform work requiring lifting and/or physical exertion.
• Ability to serve in a support role to multiple teams.
• Knowledge, understanding and application of basic electrical and electronic theory and the practical application of electrical and electronic principles and practices.
• Knowledge, understanding and application of the configuration, operation and integration of information technology equipment and systems.
• Knowledge and understanding of, and ability to use specialized electronic test equipment used in the IT environment.
• Knowledge and proper application of IT hardware, firmware and software standards as developed and published by official standards bodies and institutions.
• Knowledge of wireless, microwave, HVAC and WLAN equipment and systems, and the ability to evaluate, specify, procure, deploy, program, configure, operate and maintain such equipment and systems.
• Ability to effectively comprehend and apply technical publications, equipment and systems manuals and instructions.
• Ability to read, understand and apply electrical and electronic schematic diagrams, notes and support documentation.
• Ability to read, understand, evaluate, and apply technical publications, specifications, application notes and engineering criteria of electrical and electronic hardware, equipment and systems.
• Ability to read, understand, evaluate and effectively critique blueprints, drawings, plans and other technical documents as they relate to the IT environment.
• Ability to develop internal IT standards in the support of IT equipment and systems deployment.
• Ability to effectively evaluate situations and conditions in the field and to make appropriate and effective routine and "on-the-fly" decisions, as necessary.
• Ability to use CAD in support of the design of IT infrastructure within State owned and leased buildings and properties.
• Ability to provide technical and general input to RFP development and publication, and to effectively evaluate resultant proposals in the selection of contracted goods and services.
• Ability to use hand tools in the deployment of IT equipment and systems.
• Ability to effectively direct and manage subordinate employees and contracted services, carriers/providers in the completion of tasks and projects.
• Ability to effectively consult with and provide liaison to agency customer representatives.

MINIMUM QUALIFICATIONS:

A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

APPLICATION INSTRUCTIONS:


Please submit a cover letter along with a current resume and three (3) professional references.


In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.


CONTACT INFORMATION: For more information or questions specific to the position, please contact View email address on click.appcast.io

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

BENEFITS OF WORKING FOR THE STATE OF MAINE:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.


Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.


As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.


If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.