Lead Tech / Junior Project Manager for Desktop Support and Datacenter

Job Description

Job Description

Job Summary

THIS ROLE IS 100% ONSITE AT THE CLEINT'S SITE IN ROCHESTER, NY.

This role is for someone with prior Project Supervisory experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

PTY TECH, LLC

Contract

100% onsite in Rochester NY |

Qualifications:

• Key skills: Windows 7/10, Office 2013/O365, mobile device management.

• Hardware would range from desktops/laptops/workstations/ thin clients.

• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.

• Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.

• Prior experience supporting a client’s datacenter operations.

· In depth understanding of project management terminology and methodology

• Knowledge and experience in ServiceNow are a big plus.

• Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.

• Excellent Customer Service skills

• Can manage small project teams

• Ability to build rapport with clients

• Strong troubleshooting and critical thinking skills

• Positive and professional demeanor

Has 3-5 years of experience

Responsibilities:

• Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments

• Liaise with business financial leads and users to help in tracking Charge back to Project cost center.

• Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.

• ·This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.

• Active contract tracking and management.

• Presenting / Reporting results in various forums

• Liaise with vendors to generate POs / Initiate SOW reviews and signoffs

• Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)

• Assist the team in change management activities (where applicable)

• Provide technical assistance with computer hardware and software

• Recommend hardware and software improvements

• Track customer issues and resolutions