Relationship Banker

Overview This position engages clients in the lobby to educate and assist with transactions through mobile banking, online banking, or ATM. The role includes accurate and efficient cash processing, deep conversations to understand clients’ financial priorities, and connecting clients to solutions that meet their goals. The role is open for the entire market and location will be based on business needs. Responsibilities Execute the bank’s risk culture and strive for operational excellence Build relationships with clients to meet financial needs Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations Grow business knowledge and network by partnering with experts in small business, lending, and investments Manage financial center traffic, appointments, and outbound calls effectively Drive the client experience Manage cash responsibilities Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client Effective collaborator who builds and nurtures strong relationships Passion, commitment, and drive to deliver an experience that improves clients’ financial lives Confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently, and comfortable engaging all clients Ability to learn and adapt to new information and technology platforms Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking) Strong critical thinking and problem‑solving skills to meet clients’ needs Will follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manage time and capacity Focus on results while acting in the best interest of the client Can be flexible to work weekends and/or extended hours as needed Desired Qualifications Experience in financial services and knowledge of the industry, products, and solutions One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals Six months of cash handling experience Bachelor’s Degree or business‑relevant Associate’s Degree in business management, business administration, or finance Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Education and Experience High School Diploma / GED / Secondary School or equivalent required Schedule & Compensation Shift: 1st Shift (United States of America) Hours Per Week: 40 Pay Range: $25.00 – $27.88 per hour, based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible. Location: 2221 Douglas Blvd, Roseville, CA 95661; 4012 Foothills Blvd, West Roseville, CA 95608. Benefits Benefits eligible. Offers industry‑leading benefits, paid time off, resources and support to employees to create a genuine impact and contribute to sustainable growth. EEO Statement Bank of America is an equal opportunity employer and encourages diversity and community inclusion. #J-18808-Ljbffr Bank of America