Curriculum Certification Program Manager

Curriculum (Customer Education) Certification Program Manager

We are seeking a strategic and execution-oriented Curriculum (Customer Education) Certification Program Manager to lead the design, launch, and continuous improvement of our customer certification program. This role will own the certification function within the Customer Education organization, with responsibility for program strategy, credential and exam design, quality standards, and cross-functional execution.

The ideal candidate brings deep experience building certification or credentialing programs that validate product proficiency, enhance learner experience, and accelerate customer adoption and time-to-value. This person will also design curriculum and assessments for certification and non-certification learning experiences across both instructor-led training (ILT) and digital modalities.

About the Role

In the role of Curriculum (Customer Education) Certification Program Manager, you will:

• Set certification program strategy and roadmap; build the operating model, systems, and processes needed to launch and scale.
• Design and maintain credential frameworks, exam blueprints, and assessment strategies to measure job-relevant product proficiency.
• Establish governance for exam quality, validity, and test security; define standards and maintenance cycles to protect program credibility.
• Develop (or guide development of) certification-aligned learning paths, curriculum, and assessments across delivery modalities.
• Partner with product, marketing, customer success, and support SMEs to ensure content accuracy, relevance, and alignment to business priorities.
• Define success metrics and reporting; use performance data and learner feedback to continuously improve the program and learner experience.
• Ensure the program drives customer outcomes, including adoption, proficiency, and reduced time-to-value.

About You:

You are a fit for the role of Curriculum (Customer Education) Certification Program Manager if you have:

• Past experience designing and launching certification, credentialing, or assessment programs (ideally in a SaaS or technology setting).
• Hands-on experience with exam and assessment development (e.g., writing/review, scoring models) and supporting learning paths/curriculum.
• Strong understanding of adult learning principles and how to apply them across delivery modalities (instructor-led, virtual, and digital/self-paced).
• Proven ability to partner with internal subject matter experts and cross-functional stakeholders to produce accurate, job-relevant content.
• Strong analytical skills, including defining KPIs and reporting on learning/certification performance to drive improvements.
• Excellent program management skills (planning, prioritization, stakeholder management) with the ability to drive execution across multiple workstreams.
• Excellent written and verbal communication skills.
• Adaptability and comfort operating in a fast-paced, evolving environment.

Preferred Qualifications

• Experience building or scaling product certification programs for customers, partners, or external audiences.
• Familiarity with credentialing, badging, LMS, assessment, or exam delivery platforms.
• Knowledge of exam validity, item writing, test security, and credentialing best practices.
• Experience using certification and learning data to influence program strategy and business outcomes.
• Legal industry experience is a strong differentiator

What Success Looks Like

• A high-quality certification program is launched and scaled successfully.
• Certifications are recognized as credible, relevant, and valuable to customers.
• Certification and training programs measurably improve product adoption, proficiency, and customer time-to-value.
• Program metrics such as registrations, completions, engagement, and downstream usage demonstrate meaningful impact.
• Strong cross-functional partnerships are established to support content quality, relevance, and continuous improvement.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.