Frontline Recruiter

Frontline Recruiter (CX, DC, Retail)

The Frontline Recruiter leads full-cycle recruiting for Customer Experience (CX), Distribution Center (DC), and Retail roles within USA and Canada. This role balances individual hiring and high-volume hiring with a focus on quality of hire and candidate experience. This role operates with strong independence in day-to-day execution, applies functional expertise, and identifies opportunities to improve recruiting processes and outcomes. This recruiter is expected to proactively source talent, build pipelines, and partner closely with hiring managers to ensure we hire candidates who align with Patagonia's values and the realities of frontline work.

Full-Cycle Recruiting Execution

• Manage end-to-end recruiting across all frontline teams for both internal and external job requisitions. This includes high-volume seasonal hiring and individual roles
• Partner with hiring managers to define role requirements, hiring plans, and timelines
• Execute structured, consistent hiring processes aligned to recruiting policies and tools
• Ensure equitable and consistent candidate evaluation practices

Proactive Sourcing & Pipeline Building

• Develop and execute sourcing strategies (direct sourcing, community outreach, partnerships)
• Build diverse candidate pipelines aligned to business needs and company values
• Reduce reliance on inbound applicants by actively identifying talent
• Maintain ongoing pipelines for high-volume and recurring roles

Quality of Hire & Hiring Manager Partnership

• Advise hiring managers on candidate quality, market insights, and trade-offs
• Influence decision-making using structured criteria and evidence-based assessments
• Ensure alignment between candidate profiles and long-term success in frontline roles
• Support internal mobility while maintaining fairness and transparency

Process Improvement & Experience

• Identify gaps in the current recruiting experience and recommend improvements
• Partner with the recruiting technology team to simplify and streamline hiring workflows for managers and candidates
• Use data and feedback to improve time-to-fill, candidate experience, and manager satisfaction
• Contribute to scalable recruiting practices and tools

Cross-Functional Collaboration

• Partner with People + Culture Business Partners, Talent Technology teams
• Communicate clearly with stakeholders on hiring progress, risks, and priorities

Leadership

• As an individual contributor, conduct your work in alignment with Patagonia's Leadership Expectations - Leading Self principles: Build People + Teams, Drive Results, Demonstrate Good Judgement.

Scope

• Works independently on defined recruiting scope with regular manager alignment
• Applies functional recruiting expertise to solve problems and improve outcomes
• Makes decisions within established guidelines that impact hiring outcomes
• Contributes to incremental process improvements (not full redesign ownership)

Who You Are

• Strategic and curious, with the ability to think creatively about improving processes and attracting talent.
• Highly organized and skilled in prioritizing tasks, tracking details, and managing time to execute multiple searches simultaneously.
• Nimble and adaptable, with comfort in accepting feedback, navigating change, and working through shifting priorities across the organization. Capable of moving between high-level strategy and hands-on execution.
• Collaborative relationship builder who can establish trust and play a consultative role with both business stakeholders and candidates.
• Strong communicator that is proactive in approach, leveraging various forms of communication to keep searches moving forward and all parties up to speed on status and pending action items.
• Quality-focused, consistently delivering high-caliber work and positive experiences for hiring managers and candidates.
• Ethical, ensuring inclusive and equitable practices, and acting with integrity, fairness, and respect in all candidate interactions and hiring decision.

Experience You Bring

• 4+ years of experience in recruiting, with exposure to high-volume or frontline hiring preferred
• Proven ability to proactively source candidates and build pipelines through multiple channels including ATS, LinkedIn Recruiter, hiring events, and other platforms
• Strong judgment in assessing candidate quality and fit in alignment with job requirements, competencies, and company values
• Experience with complex offer negotiations sometimes requiring relocation or tight timelines
• Demonstrated ability to influence hiring managers and guide decision-making
• Experience identifying process gaps and driving improvements
• Strong organization, communication, and stakeholder management skills
• Proficiency with major ATS/HRIS technology (e.g. Workday, SAP SuccessFactors, BambooHR, or Greenhouse) to create requisitions, review records, and manage candidate flow from post to hire.
• Experience filling positions in multiple states and jurisdictions, often with unique legal and compliance requirements

Hiring Range: $95,000-$110,000 USD Annual

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. The Hiring Range reflects where in the range we intend to hire for this role.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Workplace Location Overview

• This position is Hybrid, based out of our Reno, NV facility with a standard schedule of TuesdayThursday on-site weekly. Remaining days are flexible to work remote. Additional in-office days may be required on a rotating schedule to ensure PCJ coverage or for team events and critical meetings.

Employee Conduct It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.