Project Manager

Project Manager

Mesa, Arizona, United States

Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise, and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools, and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.

Our teams are driven by innovation, expertise, and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

The Project Manager leads the planning, coordination, and delivery of complex Versaterm implementation projects for public safety clients, applying structured project management discipline to scope, schedule, budget, and risk. Working closely with Implementation Specialists, Data Migration & Integration Specialists, and Deployment teams, this role coordinates cross-functional resources to keep projects on track from kickoff through go-live and stabilization. The Project Manager serves as the primary point of contact for project governance, providing clients and internal stakeholders with consistent visibility into status, risks, and milestones.

What You Do

• Develop and maintain project plans, schedules, and budgets for complex implementation engagements, tracking progress against milestones and adjusting as needed.
• Coordinate cross-functional project teams, including Implementation Specialists, Data Migration & Integration Specialists, and Deployment Specialists, to align work efforts and timelines.
• Manage project scope and change control, identifying and resolving scope deviations in collaboration with technical and client stakeholders.
• Identify, track, and mitigate project risks and issues, maintaining action logs and escalating as appropriate.
• Facilitate project status meetings, steering committee updates, and governance forums with internal and client stakeholders.
• Maintain project financials, including budget tracking, invoicing milestones, and revenue recognition activities.
• Support client relationship management throughout the implementation lifecycle, ensuring expectations are clearly set and met.
• Contribute to the refinement of project management tools, templates, and processes used across the implementation team.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

• Bachelor's degree in Business, Project Management, Information Technology, or a related field.
• 5–7 years of experience managing complex software implementation projects, preferably in a SaaS environment.
• Background in public safety, government technology, or mission-critical enterprise software is strongly preferred.
• Specialist-level knowledge of project management methodologies, tools, and best practices.
• Demonstrated ability to manage multiple complex projects concurrently across competing priorities and deadlines.
• Exceptional organizational, communication, and stakeholder management skills.
• Experience managing project budgets, schedules, and resource plans for enterprise-scale implementations.
• PMP or equivalent project management certification required.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Ability to travel to client sites as required by project needs.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact View email address on click.appcast.io.