Intake Coordinator - Home Health & Hospice

Intake Coordinator

As an Intake Coordinator at CareM Support, you are the front door to care the first connection in a patient's journey. In this role, you'll coordinate referrals and admissions with precision and urgency, helping ensure patients are onboarded smoothly into home-based services.

This is a fast-paced, high-impact position where your ability to communicate clearly, stay organized, and manage competing priorities directly supports patient care. You'll work alongside a strong, collaborative team that relies on each other to get important work done well and done right.

At CareM, our mission is simple: to bring out the courage in others. That includes the patients we serve and the people we work beside every day.

Key Responsibilities

• Receive and process patient referrals via phone, fax, email, and in-person communication
• Verify insurance benefits and communicate eligibility clearly to internal teams and referral sources
• Enter and maintain accurate patient data in EMR systems
• Coordinate start-of-care details, including patient outreach and physician verification
• Track documentation and follow up with internal teams to ensure timely completion
• Collaborate with clinical, billing, and operations teams to support seamless patient onboarding

What We're Looking For

• 12+ years of experience in healthcare intake, admissions, scheduling, or a related role (preferred)
• Strong communication skills clear, professional, and responsive
• High attention to detail, especially with data entry and documentation accuracy
• Ability to manage multiple priorities in a fast-paced environment without losing focus
• Basic understanding of insurance verification and healthcare workflows
• A calm, steady presence someone who can stay organized and composed under pressure

Why Join Us

CareM Support is the operational backbone for a network of healthcare providers supporting everything from patient intake to billing and authorizations. You're not just doing administrative work you're helping care happen.

Here, you'll find:

• A strong, team-first environment where people support each other and share responsibility
• A fast-paced setting that keeps you engaged and challenged
• Growth opportunities within a mission-driven healthcare organization
• A culture grounded in trust, collaboration, and accountability
• The chance to be part of something bigger a system designed to deliver better care, together

Touchstone Health