Customer Service Specialist

Job Purpose and Requirements The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk. Creating and maintaining asset profile and service tickets with a high level of accuracy Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion. Executing and understanding all department standard operating procedures Working closely with technical staff to insure resolution of service level issues in a timely manner Assisting in achieving full compliance with medical equipment management programs Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals Adhere to month end procedures, requirements and timelines Support quality control efforts to align both revenue and expense activities Knowledge, Skills, Abilities and Other Characteristics Bachelor’s degree in Business Administration strongly preferred but not required 0 – 3 years Administrative or other applicable experience Demonstration of organizational effectiveness Desire to cultivate skills to grow professionally. Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers. Exhibits flexibility in work schedule in order to meet customer needs. Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise Time management and organizational skills. Ability to sit, stand, lift, bend and stoop numerous times throughout the day Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. You may be required to obtain certain vaccinations, or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. Primary Job Location: Greensboro NC - Lab Additional Locations (if applicable): Job Title: Service Operations Administrator - Corporate I Company: Agiliti Location City: Greensboro Location State: North Carolina #J-18808-Ljbffr