Epic Analyst 1 - Beaker Clinical Pathology, Full Time, Days

Epic Analyst 1

Department: Jackson Memorial Hospital - Epic EHR, Beaker Clinical Pathology * EPIC CERTIFICATION REQUIRED *

Location: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

• No State Income Tax - Florida's tax-friendly policies allow individuals and businesses to retain more of their earnings.
• Multicultural Environment - A rich blend of Latin American, Caribbean, and international cultures creates a vibrant, inclusive community.
• Year-Round Tropical Weather - With over 248 sunny days annually, Miami offers an ideal climate for outdoor living.
• Global Connectivity - Miami International Airport offers direct access to major global markets, enhancing business and travel opportunities.

Summary

The Epic Analyst 1 serves as an entry-level professional focused on learning, supporting, and assisting with the build, configuration, and testing of assigned Epic modules. This role is responsible for providing foundational support, including issue triage, ticket resolution, and documentation, while developing a deep understanding of clinical or operational workflows and Epic configuration standards. The Analyst 1 assists with well-defined tasks and small initiatives to ensure system stability and efficient clinical or revenue cycle operations.

Responsibilities

• Foundational Build & Support: Assists with basic Epic build, configuration, and maintenance tasks under close supervision, following established standards and change control processes.
• Issue Triage & Resolution: Serves as a first-line support contact for routine system issues; logs, tracks, and resolves basic tickets while escalating complex problems to senior analysts.
• Testing & Validation: Participates in unit, integrated, and user acceptance testing (UAT) by executing structured test scripts and documenting outcomes for upgrades and enhancements.
• Documentation & Knowledge Management: Creates and maintains accurate documentation of build decisions, support procedures, and job aids to support team knowledge and end-user education.
• Operational Learning: Collaborates with clinical or operational stakeholders to gather information on workflows, developing the foundational knowledge required to translate requirements into system functionality.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Perform all other tasks as assigned.
• Assist with the basic configuration and maintenance of Beaker CP components, including lab tests, panels, result components, and reference ranges under direct supervision.
• Support foundational clinical laboratory workflows such as specimen collection, lab processing, result entry, and basic reporting.
• Participate in basic unit testing and assist senior analysts with integrated testing and the validation of laboratory instrument interfaces.
• Maintain documentation according to established standards and learn to apply CAP, CLIA, and Joint Commission requirements to system build.

Generally requires 3 years or less experience in healthcare IT, clinical, or related field.

• High School diploma is required.
• Bachelor's degree in related field is preferred.

Epic certification in assigned specialty area is required.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.