Senior Mitigation Lead — Team Coach & Customer Champion

Company and Culture: PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Benefits: Free uniforms Opportunity for advancement Paid time off Training & development S enior Mitigation Technician Perks: Professional Development Competitive Compensation Superior Benefits Career progression Paid Training for Career Advancement Company and Culture: PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description: With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities: Managing Customer Satisfaction and representing the brand Effectively perform all aspects of the production processes Continued development of production skills and expertise Financial asset and equipment management Following all uniform and policy guidelines in line with the Brand Identity Guide Always leaving jobsites with a clean and orderly appearance Coaching and training of production staff technicians Preventative maintenance on vehicles, equipment and oversight of facility maintenance Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications: 4 to 5 years experience as mitigation lead technician or mitigation crew chief Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates Attention to details in organization, cleanliness and care for facility, assets and equipment Aptitude with record keeping, recording information and communicating ‘the message’ Effective written and oral communication High School diploma/GED IICRC certifications preferred Awareness and respect for safety, using care are caution with teammates and customers Ability to travel locally or out of state when necessary Strength with multitasking and handling deadlines, organizational and leadership skills Physical and Work Environment Requirements: Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance Exposure to chemicals Walking and standing for long periods of time, driving, sitting, climbing, Ability to climb ladders and work at ceiling heights Ability to work in tight spaces (e.g., attics ) Repetitive pushing/pulling/lifting/carrying objects Benefits: Health Insurance Paid Time Off #J-18808-Ljbffr PuroClean of Central Southwest Houston