IT Project Manager (Onsite)

IT Project Manager (Onsite)

The IT Project Manager (Onsite) is responsible for coordinating, monitoring, and supporting the Bank's technology and product-related workflows. This role serves as a key liaison between internal departments, leadership, and the Bank's Managed Service Provider (MSP). While not requiring deep technical engineering expertise, the position demands a strong understanding of technical terminology, project oversight, and regulatory alignment with FFIEC, GLBA, and internal control expectations.

Primary Focus

• Oversee technology operations, risk management, and MSP performance.
• Coordinate product workflows, system changes, and cross-functional communication.
• Lead and support technology and operational projects from initiation through implementation.
• Ensure compliance with regulatory standards and internal policies governing IT and product oversight.

Key Responsibilities

1. Oversight & Technology Risk Management
   • Coordinate and monitor MSP performance, service-level adherence, and contract expectations.
   • Maintain and update the Technology Risk Assessment in collaboration with MSP, Compliance, and the Technology Committee.
   • Oversee lifecycle documentation, change controls, and operational readiness for technology and products.
   • Maintain IT and product-related policies and ensure alignment with regulatory requirements.
   • Prepare and present updates on risks, incidents, and key technology metrics.
2. Product Operations & Technology Coordination
   • Coordinate product-related workflows including requirements gathering, documentation, and vendor communication.
   • Support lifecycle management for banking systems and technology products.
   • Translate business and operational needs into actionable requirements for MSPs and vendors.
   • Ensure alignment across departments and support communication and training for system changes.
3. Project Leadership & Implementation Oversight
   • Lead technology, information security oversight, and operational enhancement projects in coordination with the MSP.
   • Develop and maintain project charters, scope documents, timelines, and communication plans.
   • Review MSP project deliverables including documentation, test plans, and rollout readiness materials.
   • Coordinate user acceptance testing (UAT), training schedules, go-live communications, and post-implementation reviews.
   • Maintain the multi-year technology and product roadmap.
4. Cybersecurity & Information Security Oversight
   • Support MSP oversight of the Information Security Program (ISP) and required documentation.
   • Lead and track user access review processes.
   • Maintain the Incident Response Plan and coordinate periodic tabletop exercises.
   • Review MSP cybersecurity recommendations and ensure internal follow-through.
   • Ensure completion of employee cybersecurity training and proper incident documentation/reporting.
5. Vendor Management Support
   • Assist with vendor due diligence, SOC reviews, risk assessments, and contract renewal.
   • Ensure MSP contract obligations align with the Bank's technology needs.
   • Support Compliance and Audit functions in maintaining vendor documentation and risk assessments.
6. Change Management Oversight
   • Review and approve technology-related change requests, ensuring proper testing, risk review, and rollback procedures.
   • Monitor MSP adherence to change management protocols.
   • Validate internal readiness and communication for system updates.
   • Coordinate system maintenance windows across departments and product lines.
7. Technology Workgroup Participation
   • Provide regular updates on risks, incidents, project progress, and roadmap initiatives.
   • Present issues requiring leadership input and communicate decisions to stakeholders.
   • Track action items and ensure accountability across internal teams and MSP partners.
8. Internal User Coordination
   • Serve as the primary internal contact for technology and product-related inquiries.
   • Review and approve internal technology requests prior to MSP engagement.
   • Coordinate provisioning and deprovisioning workflows (executed by MSP).
   • Provide limited administrative support and facilitate adoption of system changes.

Education Requirements

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred; equivalent experience may be substituted.

Required Skills & Competencies

• Strong communication skills with the ability to convey technical and non-technical information effectively.
• Working knowledge of IT concepts and terminology sufficient to interpret MSP reporting and recommendations.
• Ability to analyze service performance, incidents, and risk-related reports.
• Strong project and product management capabilities with the ability to manage multiple initiatives simultaneously.
• Ability to bridge communication between technical vendors and business stakeholders.
• Strong organizational skills with attention to detail, documentation, and follow-through.
• Ability to work cross-functionally and manage competing priorities in a regulated environment.

Preferred Qualifications

• Experience working with Managed Service Providers (MSPs) or third-party technology vendors.
• Background in project, product, or operational oversight roles.
• Familiarity with IT risk management and regulatory frameworks such as FFIEC or GLBA.
• Experience preparing reports and presentations for leadership or committees.
• Basic familiarity with Microsoft 365 and Windows environments from a user or oversight perspective.