Product Operations Manager, Implementation | Housing New York City

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.

Key Responsibilities

• Lead end-to-end customer implementations for our finance product suite
• Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
• Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
• Lead compliance projects for finance and insurance offerings
• Manage ongoing customer engagements and expansion opportunities

Ideal Background

• Has led customer implementations for finance/accounting software or proptech
• Experience in property management, accounting systems, or financial services
• Can manage 5-10+ concurrent implementations
• Product operations or consulting background

Move at rocket speed, build something massive.

We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.

Requirements

• Experience in implementation management, customer success, or engagement management for B2B SaaS products
• Strong understanding of finance, accounting, or property management operations
• Track record working in heavily regulated industries
• Ability to lead complex, multi-stakeholder implementations
• Comfortable managing ambiguity and building processes from scratch
• Strong communication skills - can work with both technical and business stakeholders
• Willingness to work in-office in NYC 4-5 days/week

Why Join

Growth and impact. It's not often that you can get in on the ground floor of a funded unicorn startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $130,000 - $230,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an "at-will" basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io.