Operations Lead - Chestnut Hill

Overview The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Operations Leader Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management Champion strong visual standards for the sales floor Support a safe work environment and efficient operation through strong stockroom standards and processes Business Leader Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests Lead by example and inspire staff in daily operations and guest experience Directly oversee the Operations Associates; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) Operations Lead Qualifications 2+ Years prior work experience in a client-centric, sales environment Values feedback, receptive to receiving feedback and eager to provide High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies Alo’s guiding principles Job Level: Associate The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). Just Some of the Perks Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) 401K with company matching (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries The Company’s Lead base pay ranges from $20.00 - $22.00/hour in Chestnut Hill, MA. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, medical/dental/vision plans, commuter benefits, Talkspace, and AloMoves. #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy PolicyHERE. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information provided will be confidential. As set forth in ALO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005; Expires 04/30/2026 Disability status and examples of disabilities are requested to measure outreach and progress toward inclusion in compliance with OFCCP requirements. Completing this form is voluntary and confidential. PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete. #J-18808-Ljbffr