Customer Service Rep II

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryAs a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.In this position, the employee will need to be able to help with customer service, TM assistance, and also help in the warehouse. Approximately 60% of the time will be helping with phone calls, order entry, outbound calls, pulling orders for TM’s. The remainder of time will be helping in the warehouse with tasks that need attention. Occasionally delivering product to customers.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Administrative:Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.Maintain accurate customer and territory records, facility records, and document all customer interaction.Generation of reportsDevelop strong working relationships with the customers, Territory Managers, manufacture partners, as well as all employees in the location.Monitor scheduled shipment dates to ensure timely delivery.Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.Gain understanding of and adhere to Accounts Receivables policies and practices.Verify price and terms in accordance with standard procedures and customer profitability profiles.Multitask and work within multiple computer systems and communication platforms simultaneously.Maintain a current knowledge of company products, policies and proceduresOccasionally deliver orders to customers when needed.Outbound calls to customers for TM’s weekly routes.Help in warehouse to pull orders, receive inbound freight, help with outbound freight when needed. Also help to bin received product in warehouse.Assist purchasing with inventory management when needed.Customer Support:Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.Communicate any pertinent information received from customers to the outside sales representative or appropriate management.Identify customer requirements and expectations in order to recommend specific products and/or solutions.The Customer Service Representative may perform other duties as assignedAdditional FunctionsIn addition to the essential functions listed below, the incumbent may perform the following additional functions.Upgrades telephone orders.Introducing and promoting new products during calls.May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.Job QualificationsRequired QualificationsHigh School Degree or equivalentExceptional customer service and organizational skillsAccuracy and strong attention to detailEffective verbal, written, and interpersonal communication skillsGeneral computer proficiency including knowledge of MS OfficePreferred QualificationsAssociate’s Degree or equivalent combination of education and experience.Proficiency in SAP or related ERPAgricultural background in Animal Health sales or feed salesWorking ConditionsPhysical DemandsOperating a computer or other office devices for the majority of the workdayAbility to lift and move up to 50 lbsAbility to be fork-lift certifiedMust be able to communicate with others in person, over the phone, and in writing.Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendorsMust be able to read and interpret various electronic and written documents.Environmental FactorsThis position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.Travel and On-CallThis position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.What's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$17.36 - $22.55EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr