Member Service Associate

If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!

Summary of Role :

Welcome members and visitors to Broadview Credit Union while delivering professional and friendly service to meet members needs and deepen relationships . Deliver the Credit Unions mission to benefit every member every time every day. Display ownership of the branch and lobby to ensure efficient operations and a positive member experience .

Essential Job Functions/Responsibilities :

• Provide outstanding member service in a professional and friendly manner to all new and existing members or visitors while fulfilling service needs .

• Accurately process financial service transactions while maintaining a cash drawer .

• Act as a first line of defense in detecting and reporting fraud or irregular activities .

• Advocate and build member relationships by engaging in conversations asking relevant questions identifying the right solutions and making recommendations to deepen the member relationship .

• Respond to general member inquiries related to general information products/services lending etc.

• Problem-solve and resolve member issues in a timely manner .

• Promote awareness and education of self-service resources including all digital channel offerings .

• Actively participate in cros s - selling initiatives campaigns promotions and events in support of branch and corporate goals .

• Seek development opportunities for professional growth by taking advantage of ongoing coaching job shadowing mentoring and training opportunities .

• Achievement of goals and objectives provided by management .

• Ensure compliance with all applicable policies procedures and regulatory guidelines .

Minimum Job Qualifications:

• Highschool Diploma (or GED) and customer service experience preferred or equivalent combination of education and experience .

• Proficient in Microsoft Word and Excel .

• Good oral written and auditory communication skills .

• Good interpersonal skills .

• Must be flexible to work out of any location at any time as business needs dictate .

• Ability to lift at least 10 pounds and stand for long periods of time .

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process please contact us at

Required Experience:

IC