Sr. Client Services Associate [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Client Services Associate based in the United States.

This role sits at the heart of the client onboarding journey within a fast-growing healthcare technology environment. You will guide newly contracted healthcare organizations through implementation and ensure they successfully launch on the platform with confidence and clarity. Acting as the primary point of contact during onboarding, you will coordinate timelines, configure solutions, and deliver structured training that drives early adoption. The role blends project management, client relationship building, and product expertise in a highly collaborative setting. You will work closely with success, support, product, and sales teams to ensure a seamless transition from implementation to long-term client value. This position is ideal for someone who thrives in a dynamic, client-facing environment and enjoys turning complex systems into simple, actionable workflows.

Accountabilities:

• Own and manage the full onboarding lifecycle for newly signed clients, ensuring smooth implementation from kickoff through go-live while maintaining clear timelines, communication, and stakeholder alignment.
• Serve as the primary implementation lead, guiding clients through platform configuration, workflow setup, and onboarding training to ensure successful adoption.
• Collaborate closely with internal teams including Client Success, Product, Support, Sales, and Business Development to resolve issues, mitigate risks, and enhance client experience.
• Drive early product adoption by proactively engaging clients and helping them realize measurable value from the platform.
• Monitor onboarding health metrics such as time-to-live, usage patterns, and early satisfaction scores to identify risks and improvement opportunities.
• Document client configurations, feedback, and implementation outcomes to support continuous process improvement and knowledge sharing across teams.
• Surface client insights and recurring needs to product teams to inform enhancements and roadmap prioritization.

Requirements:

• Bachelor’s degree required with experience aligned to a senior-level client services, implementation, or customer success role.
• Strong project management and organizational skills with the ability to manage multiple concurrent client onboarding engagements.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders clearly and confidently.
• Customer-first mindset with a demonstrated ability to build trusted client relationships and deliver value-driven outcomes.
• Comfort working with SaaS platforms, CRM tools, and project management systems, with the ability to quickly learn new technologies.
• Analytical and solutions-oriented approach, with strong problem-solving skills and attention to detail.
• Ability to travel up to 50% as required for client support and implementation needs.
• Collaborative, adaptable, and energized by working in a fast-paced, team-oriented environment.

Benefits:

• Competitive base salary range of $85,000–$120,000 USD depending on experience and qualifications.
• Fully remote work within the United States with home office expense support.
• Flexible paid time off plus company holidays to support work-life balance.
• Comprehensive health, dental, vision, and additional insurance options, including pet coverage.
• Monthly stipends for internet, cell phone, and wellness-related expenses.
• Generous parental leave program, including 12 weeks fully paid for eligible U.S. employees.
• Learning and development support, including continuing education and certification reimbursement.
• Inclusive work environment with access to employee resource groups and growth opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.