Customer Services Representative

Customer Services RepresentativeAre you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join SeaTown, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!What you'll be doing:Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solutionProactively gain and maintain a complete understanding of our portfolio of products and services.Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scriptsWhat we're looking for:1-2 years of Call Center experience preferredWeekend availability: 7am - 6pm (8hr or 10hr shifts)HVAC & Plumbing Industry experience is a plusAbility to talk and type accurately; typing speed of at least 45 wpmDedicated to providing superior client serviceAbility to manage multiple priorities within a fast-paced environmentStrong judgment skills to make sound business decisionsProficient in Microsoft Suite Products, experience with SERVICE TITAN a plusBilingual Spanish is a plusConsent to a pre-employment background checkPhysical Requirements:Regularly required to sit; use hands to handle or feel and typeSpeaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issuesFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, crouch, or crawlMay lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusBenefits:Accrued PTO at 1 hour for every 40 hours worked40 hours of vacation at 3 years and 80 hours at 5 years7 Paid HolidaysMedical/Dental/VisionHealth Savings Account401k with company 100% company match up to 3% and 50% match up to 5%Prizes and giveawaysFully stocked break roomOngoing TrainingOnsite GymWorking for a company that values the employeesPay Range: $19 - $25 USDAbout Seatown:Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.