Customer Success Manager (CSM)

Job Description

Job Description

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

What You'll Do

• Drive value realization

• Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.

• Protect and grow ARR

• Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.

• Expand accounts

• Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.

• Feed product insight

• Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Who You Are

• 5+ years in B2B SaaS CS or Account Management

• You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.

• Systems-minded

• Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.

• Proactive by default

• You don't wait for a customer to raise a flag. You intervene before problems become crises.

• Fluent across audiences

• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.

• Owner's mentality

• You treat your book of business like your own company — focused on high-impact work, not busy work.

Compensation and Benefits

• Medical, dental & vision (company-paid for employee coverage)

• STD & group life (company-paid), voluntary LTD

• 401(k) with company match

• 2 weeks PTO + 56 hrs sick in year 1

• Bonus potential

• Series A growth trajectory

#ZR

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Remarcable is not associated with info-remarcable.com . For information about applying for a position with Remarcable, please reference remarcable.com.

Compensation Range: $75K - $95K