Student Financial Services Coordinator

Graduate Program Billing Manager

Manage student accounts/billing for all Graduate programs: Professional Education, Distance Learning, Post Bac Pre Med, Advanced Placement Summer Institute, and BPS. Responsible for creating assessment rules, assessing charges, creating statements, analyzing and reporting, reconciling, processing refunds, and monitoring receivables. Assist with accounts receivable collections and undergraduate general billing processes. Attend and present general Student Financial Services information at local events. Maintain communication with third-party billing groups, outsourced servicers, other campus departments, parents, and students.

Essential Job Functions:

25 % A. Billing Charges and Statements – Assess, prepare, publish, and reconcile electronic billing. Prepare special, off-cycle billings/statements, as needed. Advise and support students on accessing e-bill statements and the use of on-line payment system. Oversee contract billing with Cohort personnel and 3rd party billing agencies, including invoicing, payment processing, and reconciliations with the Controller.

20 % B. Accounts Receivable - Monitor student account activity to ensure accuracy in billing. Identify and resolve billing issues or discrepancies. Process third-party payments and work with public, private, and government agencies to process tuition payments. Work with financial aid to coordinate aid, including disbursement. Provide to the Registrar's Office a list, including account balances, of Graduate students expected to graduate. Monitor and report graduating student accounts for diploma release authorization.

15% C. Refunds - Manage Graduate Program student refunds through multiple disbursement cycles, in compliance with Title IV federal regulatory requirements. Monitor miscellaneous credit balances for accuracy and refund processing. Assist in coordination with the Financial Aid office, the academic year graduate and PBPM loan disbursement and refund schedules.

15 % D. Receivables Collection – Identify past due student account balances by monitoring delinquencies, providing management reports, initiating account hold action, assessing late fees, issuing past due billings, and assisting students in account settlements. Assist the Student Financial Services Associate Director with agency collections.

15% F. Customer Service- respond to student/parent and 3rd party inquiries via email, phone, and walk-ins. Use technology in order to enhance the students' experience by assessing current operations to look for efficiencies.

8% G. Interdepartmental – Facilitate communication with other departments and participate in meetings to address global assessment rules, processing and refund timelines, and other issues impacting policies and procedures. Stay abreast of new trends and regulations in billing and loan management, and provide suggestions on ways to improve efficiency and positively impact billing services to students.

2% H. Present Student Financial Services Information at Goucher events.

Education:

Required: Bachelor's Degree

Professional Experience:

Required: 1 year of experience in finance (higher education Billing Office strongly recommended); direct experience in billing

Preferred: A/R work experience, 3rd party Billing

Computer Skills: Microsoft products, Student Information Systems (PowerCampus and Workday); experience with modernizing billing functions using technological solutions.

This position requires the employee to work weekends or evenings?

Job Category:

Staff

Pay Range:

$43,030.00-$50,623.50

Goucher Benefits Information