Associate Center Operations Director

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day‑to‑day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as its physicians, clinicians, care teams, patients and visitors are met. Responsibilities Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients. Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Implement strategies to improve teammate retention and reduce turnover rates, fostering a supportive environment that encourages long‑term commitment and career growth. Perform other duties as assigned and modified at manager’s discretion. Knowledge, Skills, and Abilities Ability to build relationships and foster a culture of collaboration and mutual respect with staff, patients, and external partners. Strong business acumen with a data‑driven mindset; utilizes data to inform decision‑making, analyze key performance indicators, and track progress towards goals. Team builder; develops and implements strategies to engage and develop team members, promoting a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general operations standards, functions, methods, techniques, practices, processes, and procedures. Understanding of regulatory standards, various local, state and federal laws that apply to the business. Excellent critical reasoning, decision‑making, and problem‑solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects. Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities. Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint, Outlook, and related software. Spoken and written fluency in English. Independent judgment required. Education and Experience Criteria High school diploma with a minimum of 7 years’ related internal and/or external work experience in the same or similar service industry (preferable healthcare or hospitality); or Associate degree with a minimum of 5 years’ related experience (preferable healthcare or hospitality); or BA/BS degree in Business, Healthcare, Public Administration, Finance, Economics or a closely related discipline with a minimum of 4 years’ related experience (preferable healthcare or hospitality). Additional experience may be considered in lieu of the required education on a year‑for‑year basis. MBA, MHA, MPA or a Master’s degree in a related discipline preferred. For internal candidates, additional requirements: a minimum of 1 full year of internal supervisory/managerial experience, demonstrated knowledge and proficiency in working with ChenMed center‑level income statements, medical products, services, standards, policies and procedures. For external candidates, additional requirements: a minimum of 2 years progressive supervisory/managerial experience, a minimum of 1 year income statement management experience. Pay Range $83,638 - $119,482 (base hourly rate or base annual full‑time salary; final compensation will depend on experience, education, geographic location, and other factors). Eligible for bonus or commission. Benefits #J-18808-Ljbffr