Clinical Manager, RN

Company Description

University of North Carolina (UNC) and Intuitive Health have partnered to bring a new model of emergency and urgent care to North Carolina communities, combining UNC's clinical excellence with Intuitive Health’s expertise in operating combined ER and urgent care facilities.

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 20 hospitals and more than 900 clinics along with the clinical patient care programs of the UNC School of Medicine. It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. UNC Health provided more than $800 million in Uncompensated Charity Care during the past five years. Our hospitals have received numerous awards and recognition for quality care, patient safety, and the overall patient experience.

Job Description

You will be a great fit for this role if you have:

• RN license
• At least 5 years of experience as an RN in the Emergency Department or at a FED
• 2 years of formal or informal nursing leadership experience

The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuously improvement, and is patient centric.

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership

• In coordination with the Hospital, recruit and manage the onboarding of clinical staff

• Provide initial and on-going training and education for clinical staff

• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach

• Scheduling of clinical staff

• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools

• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site

• Provide ongoing leadership training and mentoring to clinical staff

• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process

• Provide quarterly reporting on performance measures applicable to the site

• Serve as cultural champion for non-physician clinical employees

• Participate in regulatory and accreditation preparedness and survey process

• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director

• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.

• Encourage a work environment that is friendly and respectful.

• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.

• Participate in applicable committees as requested

Qualifications

• Minimum of 5 years of experience in nursing

• Minimum of 2 years of experience in management or charge nurse experience within the emergency department

• Unrestricted registered nursing license

• Current ACLS certification

• Current PALS or ENPC certification

Patient/Client Focus.

• Ethical Conduct.

• Leadership.

• Personal Effectiveness/Credibility.

• Thoroughness.

• Time Management.

• ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners)

• Active RN license in the state of practice required

• Strong, clear, and precise verbal and written communication skills

• Strong relationship management skills

• Ability to work collaboratively across multiple organizations

• Highly motivated individual with demonstrated initiative, independence, and curiosity

• Self-driven, with an ability to work well under pressure and respond to shifting priorities

• Ability to manage multiple projects simultaneously

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.