User Experience Designer

Title: IT- UX Designer - Senior

Location: Oakland, CA 94612 United States

Duration: 12 months

Travel: 25%

• LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.

TOP THINGS:

• Strong advocate for user-centered design
• Systems thinker for end-to-end experiences
• Clear communicator of design rationale

Lead User Experience (UX) Designer – Mobile & Platforms

Location: Oakland, CA (Hybrid)

Department: Grid Research Innovation & Development

Team Summary

Help us change the electric utility industry from the inside! Join a small, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at PG&E.

Role Overview

Project Charlie is seeking a Lead User Experience (UX) Designer – Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function.

The Lead UX Designer owns end-to-end experience design—researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities

• Lead user research and discovery to understand customer behaviors and pain points

• Conduct interviews, usability testing, surveys, and behavioral analysis

• Capture and document current-state journeys and experiences

• Translate insights into design strategies and requirements

• Design user flows, wireframes, prototypes, and high-fidelity UI

• Own and drive overall look and feel of the platform

• Define and evolve design systems and guidelines

• Partner with Product and Engineering to ensure feasibility

• Facilitate workshops and stakeholder alignment

• Lead usability testing and iterative improvements

• Mentor designers and oversee external partners

• Ensure accessibility, privacy, and compliance standards

Minimum Experience

• 8–10+ years of UX/UI or product design experience

• Strong background in user research, interaction design, and mobile design

• Experience across end-to-end product design lifecycle

• Ability to simplify complex systems into intuitive experiences

• Experience with journey maps and design systems

• Proficiency with tools like Figma, Sketch, or Adobe XD

• Cross-functional collaboration with Product and Engineering

• Ability to lead and influence without authority

Desired Experience

• Experience designing customer-facing products at scale

• Experience in regulated industries

• Familiarity with data-rich or IoT ecosystems

• Experience supporting launch and iteration

• Experience working with external agencies

Desired Characteristics

• Strong advocate for user-centered design

• Systems thinker for end-to-end experiences

• Clear communicator of design rationale

• Collaborative and cross-functional leader

• Balances user, technical, and business needs

• Comfortable with ambiguity