Assistant Retail Manager

Assistant Retail Experience ManagerWith more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.Overview:As an Assistant Retail Experience Manager at Fleet Feet, you'll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world-class retail experience. You'll work closely with the Operating Partner to help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates). This hands-on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction. If you are passionate about people, purpose, and performance, and love to lead from the floor, this is your opportunity to make a direct impact.What You'll Do:Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and salesLead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and careAct as a shift leader, directing floor operations and assisting with real-time coachingFoster a high-performance team culture by recognizing achievements and encouraging accountabilityProvide clear communication across the team to ensure alignment on goals, priorities, and customer needsAssist with scheduling, operational support, and the execution of store events and initiativesHelp resolve customer issues quickly and professionally, prioritizing satisfactionContribute to a positive, collaborative, and inclusive work environmentWhat We're Looking For:At least 1 year of retail leadership experience in a customer-facing environmentFlexible availability, including evenings, weekends, and holidaysDemonstrated ability to deliver an outstanding customer experienceLeadership skills in coaching, team motivation, delegation, and conflict resolutionProven experience with retail operations such as scheduling, inventory, and floor managementStrong communication and interpersonal skillsHighly organized and capable of managing multiple priorities in a fast-paced settingPassionate about team development, recognition, and growthSelf-motivated, detail-oriented, and aligned with Fleet Feet's mission and valuesWhy You'll Love It Here:Lead with Impact: Help guide a passionate team and shape a high-performing store cultureGrowth-Focused: Develop your leadership skills in a collaborative, purpose-driven environmentCustomer Connection: Make a difference every day by helping people find the right fit for their goalsTeam Energy: Be part of a motivated and engaged store team that values trust, purpose, and positivityCareer Advancement: Gain management experience with opportunities for future developmentBenefits:"Great People Deserve Great Perks & Benefits"401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.Full Time Benefits : Employees working 30+ hours per week can explore our benefits summary for details on healthcare, wellness, and more.Part-Time Benefits : Employees working 15–29 hours per week can explore our benefits summary for details on healthcare, wellness, and more.Equal Opportunity & Reasonable Accommodations:We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.Full-Time