Patient Experience Coordinator

Patient Experience Coordinator

J4K UC Rexburg - Rexburg, ID 83440

Salary Range $14.00 - $16.00 Hourly Position Type Part Time Travel Percentage Up to 10%

Just 4 Kids Urgent Care is seeking a Medical Receptionist to provide a remarkable patient experience. The receptionist occupies the front desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is warm, welcoming, and timely.

Essential Duties:

• Provide exceptional guardian and patient encounters.
• Determine the priority of patients' needs based on the severity of their symptoms.
• Obtain necessary insurance information to add/update patient account(s) in electronic medical records system.
• Keep patients informed of their account information, balance, and status.
• Answer telephone calls, record and deliver messages for other staff members.
• Perform various clerical duties such as copying/scanning forms, reports, patient info, etc.
• Collect payments, insurance co-pays, medicine charges, etc.
• Upon discharge, distribute patient records to proper departments or offices.
• Maintain a tidy, clean lobby and work area.
• Maintain confidentiality with all patient information (HIPAA).
• Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.

Qualifications:

• Must be 18 or older to apply.
• Preferred MA/CNA certification.
• High school diploma is required.
• Preferred previous clinical reception experience.
• Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.
• Prior experience working in electronic Medical Records Systems.
• Ability to train new and current staff members.