Application Analyst-Genesys

Department: 12207 Enterprise Corporate - Contact Center Applications

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F 8:00-5:00pm cst with on-call and holiday rotation

Preferred: Speech and Voice Analytics, Call Flow Architect design and Implementation.

Pay Range:

$35.50 - $53.25

Major Responsibilities:

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.
• Monitor system functionality and clinical and business processes instituting changes as needed.
• Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow.
• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

#LIRemote

#Genesys

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

No relocation, No Sponsorship or transfer of visa for this position now or in the future

Knowledge, Skills & Abilities Required:

• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.
• Experience in Healthcare applications.
• Project management experience with ability to use project management software.
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills.
• Organizational and analytical skills. Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with health care application users, vendors, and technical professionals.
• Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and how they relate to applications.

Physical Requirements and Working Conditions:

• Must have ability to perform a considerable amount of work related travel (approximately 30% of time) and therefore may be exposed to road and weather hazards.
• Exposed to normal office environment.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to lift up to 40 lbs. occasionally.
• Sits the majority of the workday; also lifts, reaches, and bends throughout.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.