Coordinator, Customer Service

Job Description

Job Description

The Customer Service Coordinator serves as the front line of the operation, welcoming drivers delivering loads to Cando’s facility and coordinating the on-site movement and inventory of railcars. The role also supports daily operations by completing routine clerical and administrative tasks.

Cando Advantages

• Work Life Balance
• Cando’s Technical and Leadership Training Programs
• Award Winning Safety Culture
• Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
• Health & Dental Benefits including voluntary options.
• Expanding in the US and we welcome you to come grow with us!

Job Duties

• Coordinate pickup and delivery schedules with oil companies, truck drivers, and the railroad.
• Check trucks in and out, ensure all required paperwork is completed, and enter data accurately into the designated information system.
• Coordinate inbound and outbound rail movements with the railroad and Cando personnel using phone and radio communications while maintaining accurate on-site railcar inventories.
• Prepare bills of lading for outbound railcars.
• Conduct safety briefings for visiting drivers, customers, and other visitors.
• Verify inventory system accuracy and provide customers with daily and weekly inventory and movement reports.
• Work directly with customers to answer questions, resolve issues, and provide requested information.
• Partner with other logistics coordinators to reconcile information and correct errors.

Requirements/Qualifications

• Advanced proficiency in Microsoft 365, including Word, Excel, and PowerPoint.
• Inventory management and SAP experience.
• Strong communication skills to include both written and verbal.
• Strong knowledge of organization, planning, records management, research, and general administrative practices.
• Excellent attention to detail and effective problem-solving skills.
• Basic computer and data entry skills.
• Attention to detail is a MUST!
• Will need to be open to work Monday through Friday, during the hours of 6am-5pm. (Shift will be between the hours listed.)
• Professional demeanor and a strong customer service mindset in daily interactions.
• Logistics or terminal experience.
• Problem solving/multitasking experience.
• Familiar with safety compliance procedures.
• Ability to anticipate operational needs and plan to support the operation, manager, and team members.
• Ability to multitask, prioritize assignments, and meet corporate deadlines.

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.