Engagement Manager
Omatic Software
Leading a team of Integration Consultants, the full-time Engagement Manager will mentor staff, oversee customer onboarding metrics, and drive process improvements in a remote environment. Key responsibilities Lead, mentor, and develop a team of five Integration Consultants to ensure exceptional customer outcomes Oversee Integration Consultant activities, manage customer escalations, and serve as a trusted advisor for best practices Continuously improve delivery processes and documentation while providing pre‑sales support and conducting internal training Required qualifications Demonstrated success in leading or managing a professional services, consulting, or customer‑facing team Strong project management skills, including scheduling and task management Technical aptitude and comfort with SaaS platforms and integration tools Proven ability to build collaborative relationships across internal teams and with external customers Self‑motivated learner who proactively advances their product and industry knowledge #J-18808-Ljbffr
Vacancy posted 4 days ago
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