Concierge (Receptionist)

Concierge (Receptionist)Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.Perks & BenefitsMedical, Dental, Vision (full-time employees)401(k) with employer matchGenerous PTOPet insurancePerks at WorkEmployee Assistance ProgramVoluntary benefits optionsAbout the RoleAs the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.What You’ll DoGreet and assist residents, families, visitors, and employees with questions and concernsAnswer and route incoming calls professionallyMonitor the lobby, maintain a clean and inviting environmentSupport marketing and sales efforts, including tours, inquiries, and Lead Management Program tasksAssist the business office with resident documentation and file maintenanceEncourage resident participation in community activitiesReport elder maltreatment or abuse as requiredFollow and communicate company policies and proceduresPerform other duties as assignedWhat We’re Looking ForPrevious experience in customer service or answering phones preferredMust be 18 years or olderFirst Aid certification requiredCompassion for and enjoyment of working with older adultsStrong verbal and written communication skillsResourceful, organized, and able to manage multiple prioritiesProficient in word processing, spreadsheets, and emailJoin Milestone Be the welcoming face of our community while helping residents, families, and staff feel supported and valued.Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Mansion at Waterford