Crew Chief

Crew Chief – 1 East Roosevelt Rd, Lombard, IL Pay: $15.76 - $16.51 per hour Benefits 401K plan w/ company match Biweekly Bonus Incentives Career advancement opportunities DailyPay No need to pay for tools Employee Discount Employee Referral Bonuses Fleet Referral Bonuses Medical/dental/vision insurance benefits PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc. PTO after 180 days Spot bonuses through our internal rewards program Uniforms paid for and laundered Gear Up for Your Role As a Crew Chief, you're an important part of our management team, focused on giving top‑notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs receive training for different positions and can move up within the company. Join us as a Crew Chief for leadership experience and opportunities to grow your skills and career. How You Will Drive Success Work directly with the General Manager (GM) to ensure consistent revenue growth through increasing guest count and improving lead measure performance such as core sales mix, MultiCare, and Core Plus. Coach and execute excellent customer service while creating an exceptional guest experience. Set a positive example as a leader, building team engagement and efficiency. Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction. Ensure quality control measures and processes are followed consistently. Carry out other duties and projects necessary for the position, such as inventory management, cash handling processes, resolving guest issues, and collaborating with the District Manager (DM) on critical initiatives. Assist the GM with budgeting, sales forecasts, financial performance, and expense controls. Provide clear and detailed direction to the team consistently. Ensure the service center is clean, safe, and presentable per the Guide to Excellence (GTE). Provide guidance and mentoring to automotive technicians and Customer Service Associates (CSAs). Perform opening and closing duties when the GM is off. Assist the GM in building and maintaining an engaged workforce that reflects customer volume and business needs. Lead daily team huddles and store meetings, setting the direction for achieving business goals. Manage inventory and product orders that meet the business need. Hold others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests. Assist guests with their questions and needs in person, electronically, or via telephone. Under the Hood – What You'll Need One to three years of retail management experience. Professional automotive experience is not required. Exceptional oral and written communication skills. Proven leadership ability to inspire and motivate diverse groups. Sound business sense and comprehensive understanding of the retail industry. Ability to analyze, comprehend, and recommend financial objectives that increase sales and service results. Demonstrate a positive, helpful attitude and professional conduct and appearance at all times. Enjoys and is energized by a fast‑paced, flexible, high‑performance retail environment. "Guest First" mindset. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to stand on your feet on hard surfaces like concrete or metal. Expect to work in an environment with hot and cold temperatures, loud noises, and exhaust fumes. Ability to lift and move work‑related items up to 50 pounds. Perform all other duties as assigned or needed. Minimum age 18 years. Legally authorized to work in the U.S. without company sponsorship now or in the future. Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. #J-18808-Ljbffr