Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k) matching
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative with Josh Salmans State Farm, you will play a crucial role in assisting clients with inquiries, payments, processing claims, providing details information about various coverage options, and addressing concerns with patience and professionalism. The ideal candidate for this position should be outgoing, personable, and able to build a rapport quickly with customers. Strong communication skills and a proactive attitude will be key to succeeding in this dynamic role, all while maintaining a high level of customer satisfaction through value-based conversations.

RESPONSIBILITIES:

• Managing client insurance accounts and update information.
• Answer customer inquiries and provide policy information.
• Assist clients with policy changes, updates and payments.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask. 
• Previous customer service experience preferred.
• Previous experience in insurance preferred. If you are not currently licensed, you will be required to become licensed.