Finance & Insurance (F&I) Manager

Job Description

Job Description

Join the Team at Fred Martin Superstore

At Fred Martin Superstore, we strive to make every customer a customer for life. We believe happy employees create happy customers, which is why we invest in our team members and reward hard work, dedication, and success. Every employee plays a vital role in our continued growth and reputation for exceptional customer service.

Position Summary

The Finance & Insurance (F&I) Manager is responsible for ensuring every vehicle sale is completed accurately, efficiently, and in compliance with all legal and lender requirements. This role guides customers through the financing and delivery process while presenting products and services that provide additional protection and value.

What We Offer

• 5-day work week
• Flexible scheduling
• Guaranteed pay
• Promotion opportunities from within
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid on-the-job training
• Employee vehicle purchase program
• Long-term career growth and stability
• Employee discounts on dealership products and services
• Generous paid time off
• Christmas bonus
• Monthly performance-based incentives
• Up to 3 weeks of paid vacation
• Positive, team-oriented work environment
• Ongoing education and training opportunities
• Employee referral bonuses up to $3,250

Key Responsibilities

• Conduct customer introductions and needs assessments during the vehicle delivery process.
• Ensure every customer receives a professional, efficient, and positive experience.
• Verify vehicle information, including VIN, mileage, and trade-in details.
• Complete and review all required sales and financing documentation.
• Confirm customer information, including contact details and insurance information.
• Verify trade-in payoff information when applicable.
• Explain manufacturer and dealership warranty coverage.
• Present finance and protection products using a menu-based sales approach.
• Review credit applications for accuracy before submission to lenders.
• Secure financing solutions that best meet customer needs.
• Build and maintain strong relationships with lending partners.
• Monitor lender chargebacks and ensure accuracy.
• Assist with monthly forecasting and departmental goals.
• Maintain a professional appearance and demeanor.
• Foster positive relationships with customers, employees, and vendors.
• Attend sales and management meetings as required.

Qualifications

• Previous automotive F&I experience preferred.
• Strong communication and customer service skills.
• Ability to build rapport and establish trust with customers.
• Detail-oriented with strong organizational skills.
• Knowledge of automotive financing, compliance, and lender requirements.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Equal Opportunity Employer

Fred Martin Superstore is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.