Events and Client Services Assistant - Cherry Creek Innovation Campus

Events And Client Services Assistant

Classification Group: Staff Support - Supervising Position: Event Center General Manager

Pay Plan: Educational Support Personnel - Pay Range: Range 11

JOB SUMMARY: Support daily operations of the Cherry Creek Schools Event Center by managing client communication, booking requests, and event details. Assist with on-site event execution, including room readiness, vendor coordination, and customer service. Manage calendars, payments, CRM data, purchasing, and event documentation to ensure accurate operational workflows. Support student work-based learning through onboarding, scheduling, and documentation. Deliver high-quality service under the General Manager to create positive experiences for clients, students, and community partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Task Descriptions - Frequency - Percentage of Time

1. Serves as the primary client contact for inquiries, tours and booking requests. Drafts correspondence sends confirmations for event details, timelines and resources while maintaining client satisfaction - Daily - 25%

2. Provides on-site support for event setup checks, room readiness, AV coordination, signage, and vendor load-in/load-out. Assists with day-of logistics, registration tables, hospitality, and client needs, during events. Supports room turnovers, equipment setup, and customer service on high-volume days - Daily - 25%

3. Manages event calendars, room bookings, holds, and confirmations. Tracks payments, deposits, invoices, and required insurance or compliance forms. Supports purchasing, vendor coordination, and supply ordering. Maintains CRM accuracy, client notes, follow-up communication and event documentation. Assists with inventory management - Daily - 25%

4. Assists instructors and the GM in coordinating student hiring, onboarding, schedules and assignments. Supports documentation of student hours and learning outcomes - Daily - 10%

5. Assists with digital content, promotional materials, website updates, and event announcements and event photography. - Weekly - 10%

6. Perform other duties as assigned or requested. - Daily - 5%

REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities.

MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired.

• Criminal background check and fingerprinting required
• High School Equivalency (HSE) diploma
• Three (3) years of professional work experience in event coordination, hospitality, customer service, office administration, or related work
• Strong verbal and written communication skills with the ability to provide professional customer service to diverse clients and partners
• Proficiency with Google Suits, ability to learn CRM, scheduling, and event management software
• Strong organizational skills with the ability to manage multiple events, timelines, and administrative tasks simultaneously
• Ability to work independently and collaboratively in a fast-paced environment, adapting to shifting priorities and event demands
• Ability to maintain accurate financial, scheduling, and documentation records with attention to detail

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medium work strength level (lifting or carrying 50 pounds)
• Primarily works indoors
• Typically a loud noise level
• Work location is subject to change to meet the requirements of the organization
• Ability to work flexible hours, including early mornings, evenings, and weekends as needed for events

DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered.

• Experience working in the public sector
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement
• Associate's or Bachelor's degree in Hospitality, Event Management, Business, Communications, or related field preferred.