Personal Lines Account Manager

Job Description

Job Description

About Us

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.

Personal Lines Account Manager

The primary function of this role is to deliver exceptional service to our Personal Lines clients. This position is responsible for managing client accounts, processing policy changes, quoting and binding coverage, and ensuring accuracy in all client interactions. This role will foster strong relationships with clients and colleagues, contributing to a collaborative and client-focused environment.

Key Responsibilities:

• Serve as a trusted advisor to clients by providing guidance on insurance coverages, policy options, and pricing.
• Manage day-to-day servicing of personal lines accounts, including policy changes, endorsements, renewals, and client inquiries.
• Quote, market, and bind new and renewal business while ensuring all required documentation, inspections, and supporting materials are collected and processed accurately.
• Review policy documents, audits, and carrier correspondence for accuracy, coordinating any necessary corrections with clients and insurance carriers.
• Maintain complete and accurate documentation of all client communications and transactions within the agency management system.
• Build and maintain strong working relationships with clients, carriers, and internal team members.
• Participate in team meetings, share knowledge, and support the training and development of colleagues as needed.
• Perform additional duties and special projects as assigned.

Qualifications:

• High School Diploma or equivalent required; Associate or Bachelor's degree in Business, Finance, Insurance, or related field preferred
• Active Property & Casualty insurance license within state of business required
• Minimum of 2 years of personal lines insurance experience
• Prior account management experience within an independent agency or brokerage environment preferred
• Experience with Applied Epic preferred; experience with other agency management systems will also be considered
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills with a strong customer service orientation
• Professional, positive, and collaborative attitude
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines
• Strong problem-solving and critical-thinking abilities
• Ability to work independently while contributing positively to a team environment
• Ability to pass a criminal background check as permitted by law

Schedule: Monday-Friday, 8:30am-5:00pm

Office Location: 18W140 Butterfield Road, Suite 100, Oakbrook Terrace, IL 60181 (Hybrid Work Options)

Benefits:

• Competitive Salary Commensurate with Experience
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.