Member & Provider Escalations Team Lead

Overview Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. You will report to the Manager, Member Escalations Operations. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reside in Texas. Responsibilities Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team Identify and close gaps on existing operational workflows Work collaboratively across production and other Oscar teams to implement best practice Compliance with all applicable laws and regulations Other duties as assigned Qualifications 2+ years experience in a customer service or escalations environment

1. years healthcare and/or insurance experience
2. years of direct people management experience

1+ years of experience using data and metrics to drive improvements 1+ years of experience working with teams in multiple locations and multiple disciplines 1+ years managing projects Bonus Points Bachelor's degree 1+ years of claims processing experience Lean Six Sigma or Process Improvement certification Advanced Google Suite or Microsoft Office capabilities 2+ years experience solving complex inquiries Pay Transparency The base pay for this role in all other locations is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Equal Opportunity & Benefits Oscar is an Equal Opportunity Employer and we provide medical, dental, and vision benefits, paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements for full-time employees. Oscar applicants are considered solely based on their qualifications, without regard to disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (View email address on click.appcast.io) to make the need for an accommodation known. Privacy & Compliance California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy. Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and how we use AI to support recruiting efforts. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. The position is full-time and may include additional benefits described above. #J-18808-Ljbffr Oscar Health