Tenant Care and Maintenance Coordinator

Suncoast Property Management, located in Jacksonville, FL, manages more than 2,000 investor-owned rental units and homes across Florida and in the Atlanta, GA metro area. Our tenant- and investor-focused approach to property management has helped us grow into one of the largest property management companies in Northeast Florida.We are expanding our team of career-minded professionals to keep pace with our rapid growth.At Suncoast Property Management we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees to become their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including: Medical, dental, and vision insurance options Paid time off 401(k) plan and match.We are currently seeking a Maintenance Coordinator to assist in resolving maintenance issues for tenants. This position does not involve performing maintenance work, it is a position focused on supporting tenants and investors and providing both an excellent experience working with our company.General Duties and Responsibilities:Track the progress of maintenance work orders to ensure deadlines for completion are metReview the maintenance history of the unit maintenance work is being requested to assist in determining the next steps to be takenTroubleshoot maintenance issues with tenants to minimize tenant chargebacks for maintenance workExplain requested maintenance work orders to homeowners and obtain owner approval for maintenance work expensesSend maintenance work orders to appropriate vendors and update as neededCoordinate with tenants and vendors to schedule time and date for maintenance workFollow up on maintenance work orders until completionEnsure tenants are communicated with daily about the status of their work ordersKeep the Property Management team and affected homeowners updated on the status of maintenance work ordersComplete detailed invoices describing maintenance work that has been completed and identifying the party responsible for paymentComplete tenant chargeback paperwork as neededMaintain close communication with the warranty team and assigned portfolio manager to ensure work orders are handled in the correct mannerLog information about maintenance work orders such as completion dates, service agreement information, appliance serial numbers, etc. per company policy and procedureQualifications:High school diploma or equivalent Knowledge of regular home maintenance requirementsTwo or more years of experience in a customer or a similar service roleHighly customer service oriented with a professional demeanorAble to manage time effectively, prioritize appropriately, and meet deadlinesStrong attention to detailAble to communicate information and ideas in writing or when speaking so others will understandSkilled in the use of Microsoft Office Suite programsAble to develop and maintain positive and cooperative working relationshipsAble to read and understand information and ideas presented in writingAble to listen and understand information and ideas presented in spoken wordsAt Suncoast Property Management employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law. If you require a reasonable accommodation to apply for this position, please contact our corporate offices at View phone number on click.appcast.io. #J-18808-Ljbffr