Director - Authorized Service and Training Network

Director - Authorized Service and Training Network Job Category: Customer Support Requisition Number: DIREC012337 Posted : May 6, 2026 Full-Time On-site Locations Showing 1 location Cirrus Aircraft partners with a global network of authorized providers—Cirrus Training Centers (CTCs), Cirrus Standardized Instructor Pilots (CSIPs), and Authorized Service Centers (ASCs)—to deliver consistent, high-quality training and service aligned to Cirrus safety and customer standards. The Director-Authorized NetworkServices will lead a transformation in how Cirrus enables and manages its third-party network. This leader will consolidate RTMs and RFSMs into a unified team of Regional Development Managers (RDMs) accountable for network standards, performance, and partner development across training and maintenance—anchored by the Partner Scorecard. Partnering with multiple internal stakeholders and third‑party service providers, the Director will build the operating model, systems, and talent mix to scale the network. The team will cross‑train while maintaining functional SMEs, and the leader will strengthen capabilities in information systems, continuous improvement, financial acumen, and business leadership. Duties and Responsibilities/Essential Functions Lead the integration of flight training and aircraft maintenance network oversight into one team of Regional Development Managers (RDMs), with clear roles, decision rights, cross‑training, and designated functional SMEs. Own the Partner Scorecard and partner KPI operating rhythm; build the systems, data definitions, dashboards, and governance required to proactively manage network performance. Establish a continuous improvement operating system to drive consistent partner outcomes and faster issue resolution; capture global best practices and curate the Authorized Network Playbook and e‑procedures with strong version control and adoption. Lead the team’s adoption of AI‑enabled tools and ways of working to improve decision‑making, productivity, and partner/customer outcomes. Own partner program governance, including the network tiering system and partner contracts (commercial and legal terms), in close partnership with Legal, Finance, and internal stakeholders. Coach partners on sustainable operations using strong business leadership and financial acumen (P&L drivers, capacity, pricing, labor utilization, and investment planning) aligned with Cirrus standards and brand experience. Build and scale the Authorized Network’s capability to generate qualified aircraft sales leads, including process, training, tools/CRM integration, and incentive alignment with Sales and Marketing. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor’s degree in Business, Engineering, Aviation, or related field required; MBA or advanced degree preferred. 12+ years of progressively responsible leadership experience in field operations, service delivery, and/or third‑party partner network management with measurable business outcomes. Proven people leader and change leader—experienced building teams, integrating diverse disciplines, aligning stakeholders, and driving sustained adoption in ambiguous environments. Data‑and systems‑driven operator with experience deploying Partner Scorecards/KPI frameworks, dashboards, and CRM discipline; able to translate performance into priorities and executive‑ready recommendations. Strong continuous improvement capability and financial acumen—able to build business cases, manage budgets, and run a governance operating system (standards, tiering, contracts, e‑procedures, and playbooks) that drives measurable partner performance improvement. Commercial and partner enablement skills, including partnering with Legal/Finance on agreements and building a partner‑driven aircraft sales lead generation motion with Sales/Marketing. Strong field leadership and partner coaching skills; able to influence without authority and build durable relationships across a geographically distributed network. Strong working knowledge of flight training, aircraft maintenance, and aircraft operations. FAA pilot certificate and/or FAA A&P certificate strongly preferred (IA preferred). Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions. Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders. Builds Networks – Effectively builds formal and informal relationship networks inside and outside the organization. Manages Ambiguity – Operates effectively even when things are not certain, or the way forward is not clear. Drives Results – Consistently achieves results, even under tough circumstances. Communicates Effectively – Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Benefits 401(k) Plan – Dollar‑for‑dollar match up to 5% after 90 days, with 100% vesting after one year of employment. Employer‑Paid Coverages – Group term life, short‑ and long‑term disability insurance. Comprehensive Health Coverage – Medical, vision, dental, with additional dependent coverage options. Free Health Tracking – With rewards for meeting health goals. Generous PTO – 100+ hours accrued within the first year. Employee Referral Bonus – For referring talented candidates. Career Development – Tuition reimbursement and professional growth opportunities. Exclusive Discounts – Access to partner and marketplace discounts. Community & Engagement – Company and employee clubs at various locations. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Equal Employment Opportunity Statement Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital, and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Cirrus Aircraft