Electronic Banking Assistant Manager II

Job Description

Job Description

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Electronic Banking team as: 

Electronic Banking Assistant Manager II

This opportunity may be perfect for you if you have experience in:

> High Attention to Detail and Strong Communication skills

> Operational Efficiency and Supervisory Skills

> Strong Analytical and Problem Solving Skills

JOB SUMMARY:

The Electronic Banking Assistance Manager II is responsible for supervising the team, assisting, and supporting management through project coordination, review, and work organization to achieve optimum efficiencies in time and resources within department. The role also leads efforts designed to meet department and Company goals as identified by management. In addition, this role effectively collaborates with other departments as needed to understand impacts and ensure efficiencies.

ESSENTIAL JOB FUNCTIONS:

> Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.

> Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.

> Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments .

> Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.

> Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.

> Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.

> Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.

> Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

QUALIFICATIONS:

Education/Certifications:

> Associate’s degree or equivalent experience in banking 

> 4 years of banking experience preferred

> 1 year of supervisory experience preferred

Skills/Knowledge

> Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus

> Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders