Assistant Property Manager

Assistant Property Manager

Are you organized, customer-focused, and ready to grow your career in property management? We're looking for an Assistant Property Manager to help support the day-to-day operations of our apartment community while creating an excellent experience for both current and prospective residents.

This is a great opportunity for someone with experience in customer service, sales, leasing, or property management who enjoys working with people, solving problems, and keeping operations running smoothly.

Compensation & Benefits

• Competitive Pay - $24 – 26 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Eligible full-time associates are entitled to the following:
• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options.
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits.

What You'll Do

• Assist the Property Manager with the daily operations of the apartment community.
• Provide friendly, professional service to current and prospective residents.
• Support leasing activities, including showing apartments, processing applications, preparing leases, and coordinating move-ins and move-outs.
• Assist with rent collection, including follow-up on current and delinquent accounts.
• Respond to resident questions, concerns, and maintenance requests in a timely and professional manner.
• Maintain accurate resident, leasing, and property records.
• Coordinate with maintenance associates to help ensure work orders, repairs, and apartment make-readies are completed promptly.
• Assist with move-in, move-out, and routine property inspections.
• Help ensure the community is well-maintained and meets applicable safety and regulatory requirements.
• Answer phones, respond to emails, greet visitors, and maintain an organized and professional office environment.
• Support marketing and leasing efforts, including advertising available apartments.
• Maintain positive relationships and open communication with residents to support satisfaction and retention.
• Assist with vendor relationships and coordinate contractor work as needed.
• Perform data entry, filing, recordkeeping, and other administrative duties.

What Makes You Successful

• High school diploma or equivalent.
• 1–2 years of experience in customer service, sales, leasing, or a related field.
• Property management or real estate experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Customer-focused attitude with excellent problem-solving abilities.
• Basic understanding of leasing procedures and property management principles preferred.
• Proficiency with Microsoft Office and the ability to learn property management software.
• Ability to work effectively with residents, prospective residents, vendors, contractors, and fellow associates.

Physical Requirements

This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand, and reach. Associates must be able to use proper body mechanics and lifting techniques to occasionally lift items weighing up to 25 pounds.

You Know You're Successful When...

Residents feel heard, supported, and confident that their needs are being addressed promptly and professionally. Prospective residents receive a welcoming and seamless experience from their first inquiry through move-in. Leasing paperwork, resident records, rent collection, and administrative responsibilities are accurate, organized, and completed on time. Maintenance requests, apartment make-readies, and property needs are communicated effectively and followed through to completion. You anticipate the Property Manager's needs, take ownership of your responsibilities, and help keep daily operations running smoothly. Your efforts contribute to strong resident satisfaction, retention, occupancy, and leasing performance, and you are known as a dependable, solutions-oriented team member who residents and associates can count on.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.

Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.