Service Manager

Service ManagerTo be a team member of the Driven by Dobbs family you must be dedicated to supporting the company's mission, vision, and values.OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.POSITION OVERVIEW:Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.We are seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results.ROLES AND RESPONSIBILITIES:Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitionsIn partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc.Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiencyOversees and assigns daily work orders including time, tools, materials and equipment neededProvides technical expertise and diagnosis for general and complex service requests for all make and model vehiclesSuggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levelsOversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when neededEnsure adherence to company policies, procedures, and safety standards at all timesMaintains high standards for store cleanliness, organization, and inventory management.Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptlyManages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operationsLeads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store ManagerAbility to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demandsPerforms other position duties as directed by leadershipSUCCESS FACTORS:A strong belief in safety- Being Safe 100% of the time is the expectationAlignment with company mission, vision, and valuesStrong work ethic with a commitment to resultsStrong team player with the ability to adapt to diverse team membersAbility to perform in a fast paced/high volume environmentExcellent verbal and written communication skillsA high level of time management, accountability, and prioritization skillsAbility to be organized, problem solve, and be solution orientedSelf-motivated, goal- oriented, and driven to accomplish department goalsStrong critical thinker with a high level of attention to detailHighly-customer centric and master relationship builderProficient in Microsoft Office (Outlook, Teams, Etc.)Proficient in Point of Sales systems (VAST) strongly preferredWORK ENVIRONMENT:Frequent exposure to varying temperatures due to the nature of the work and shop conditionsRequires adherence to all safety procedures and proper use of personal protective equipment (PPE)See attached for a complete list of physical demands required for this positionEXPERIENCE AND EDUCATION:5+ years' experience in the automotive repair industry as a technician, service advisor, or service manager requiredPrevious experience managing a technicians strongly preferredStrong technical acumen of automotive repair standards, tools, processes, etc.Valid Drivers' License RequiredDriven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.