Field Service Technician

Job Title : Field Service Technician

Location : Greater Binghamton, NY (company vehicle provided)

Position Type : Full-Time, Direct Hire

Salary Range : $58-65,000 (or higher/negotiable based on experience)

Summary :

The Field Service Technician will support the installation, maintenance, troubleshooting, and replacement of network and technology infrastructure at customer locations. This position is ideal for a technically minded individual with experience in networking, data centers, telecommunications, structured cabling, or IT field services.

Responsibilities :

- Install, rack, stack, mount, replace, and troubleshoot routers, switches, wireless access points, servers, and other network equipment.

- Perform hands-on installation, maintenance, and break/fix support for data center and network infrastructure.

- Assist with network equipment cutovers, migrations, and deployments.

- Provide physical Smart Hands support to remote network engineers and technical teams.

- Perform circuit extensions, structured cabling, cable pulling/termination, and connectivity troubleshooting.

- Install and support telephony equipment, circuits, VoIP systems, and related hardware.

- Support retail technology systems including POS, digital signage, and video surveillance equipment.

- Conduct site surveys and audits to document equipment, cabling, power, and installation requirements.

- Install and support LEO satellite and fixed wireless equipment, including antennas, cabling, and related hardware.

- Use cable testers, hand tools, power tools, and other equipment to complete installations and troubleshoot connectivity.

- Complete job documentation, photos, test results, ticket updates, and other required deliverables accurately and on time.

- Maintain assigned vehicle, tools, equipment, and inventory.

- Work independently at customer sites while coordinating with remote technical resources.

Qualifications :

- Experience in networking, IT field service, telecommunications, data centers, structured cabling, electronics, or a related technical field preferred.

- Working knowledge of networking hardware and basic network topologies.

- Familiarity with Cisco routers and switches and basic Cisco CLI is a plus.

- Understanding of VoIP, PBX, or other telephony systems.

- Experience installing and troubleshooting routers, switches, WAPs, servers, and other IT/network hardware.

- Basic understanding of circuits, demarcation points, circuit extensions, and connectivity troubleshooting.

- Familiarity with structured cabling standards and the ability to pull and terminate cabling.

- Comfortable using hand and power tools.

- Proficiency with Microsoft Word and Excel.

- Strong troubleshooting, documentation, communication, and customer service skills.

- Ability to work independently and travel extensively, including assignments several hours from home.

- Valid driver's license with a good driving record.