Specialized IT Consultant

Assignment: RQ11431 - Specialized IT Consultant - Senior

Job Title: Specialized IT Consultant

Requisition (SS): RQ11431

Start Date: 2026-10-06

Client: Community Services Cluster

End Date: 2027-10-05

Office Location: 777 Bay Street, 3rd Floor, Toronto

Organization: Community Services Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 260.00

5 days onsite

MUST HAVES:

• More than 7 years of experience with technical hands-on solutions development, configuration
• Experience with the following Technologies on Microsoft Cloud (MS):
  • MS Dynamics 365 CRM
  • MS Power App Portal
  • MS Power Automate
  • MS Azure Services
  • MS Azure Attachment Storage
• Hands-on Experience in designing, developing, integrating and implementation of Azure Storage for Attachment Management with MS Dynamics 365 on cloud
• Hands-on Experience in Designing, Configuring and Implementation of Portal Applications, Including experience with:
• User Access and Profile Management
• Role Based Data Access Control

Description

• The Rental Housing Enforcement Unit (RHEU) in the Business Management Division of Ministry of Municipal Affairs and Housing (MMAH) monitors compliance with offences under the Residential Tenancies Act, 2006 (RTA), investigates cases of alleged failure to comply and prosecutes alleged offenders where warranted. RHEU also attempts to obtain compliance.
• A modernization initiative was undertaken in line with the Government's "Digital First" Agenda to deliver simpler, faster and better services. This significantly improves the administration of licensed and unlicensed childcares. This initiative will be a key step towards improving safety standards in childcare facilities, covering regulated and unregulated settings throughout Ontario. The investigation details for both licensed and unlicensed care providers be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to facilitate proactive decision-making and enables quicker responses to critical issues encountered in the field. The modernizes solution brought the Rental Offences Complaint System (ROCS) Application into compliance with the ODAS regulation & GO-ITS standards.
• The Modernized Rental Offences Complaint System (ROCS) Application went Live in May 2025. Further enhancements/refinements are being made to the Modernized Application subsequent to Go Live as per client needs.
• This engagement focuses on ROCS Stabilization post-May 2025 go-live, including Model-Driven Apps (MDA) optimization for case management, Power Pages Portal development for external stakeholder access. The consultant will identify and remediate defects, enhance performance, ensure accessibility compliance, and implement stakeholder enhancements.

Deliverables to be provided by the Vendor include the following:

• Analysis
  • Analyze Business Requirements to identify gaps along with recommended solution.
• Architecture Design
  • Update/Create Architecture Artefacts (Business Architecture, Logical Architecture & Physical Architecture Artefacts)
  • Update/Create Functional Design Documentation for the Solution
  • Update/Create Technical Design Documentation for the Solution
• IT Solutions Enhancement / Sustainment
  • Design, Configure and Implement Enhancement(s) / Remediate Defects for the Case Management System
• Systems Integration
  • Design, Configure and Implement Enhancement(s) / Remediate Defects for the Integration with OPS Service(s)
• Testing and Quality Assurance (QA)
  • Contribute to the Quality Assurance Activities
• Implementation
  • Collaborate and Coordinate with all Project Stakeholders involved to ensure smooth and timely completion of Activities & Deliverables
  • Ensuring Compliance with
    • Accessibility for Ontarians with Disabilities Act (AODA)
    • Ontario Digital Service Design Guidelines
    • OPS Security Directive (GO-ITS 25.0 General Security Requirements)
• Systems Deployment Operations and Management
  • Provide Packaging, Deployment and Migration Strategy for all Cloud Based Environment(s)
• Knowledge Management
  • Conduct Knowledge Transfer Session(s) for the CSC Internal Project Team
  • All Other Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
  • Work Location is 3rd Floor, 777 Bay Street, Toronto, ON

Experience and Skill Set Requirements

Criteria 1 - 70%

• A. More than 8 years of experience in technical solution development, configuration, and customization, with strong expertise in Model-Driven Apps (MDA), Power Pages Portal, C# plugin development, custom connectors, Power Automate, and case management.
• B. Experience with Microsoft cloud technologies including Dynamics 365 CRM, Power Apps, Power Automate, Power Pages, Azure services, Azure Attachment Storage, Azure Active Directory, Azure DevOps, Key Vault, API Management, Logic Apps, and Power BI.
• C. Hands-on experience in architecting and implementing case management solutions using Dynamics 365 Model-Driven Apps, including forms, views, dashboards, FetchXML, business process flows, queues, routing, activity management, and role-based security.
• D. Hands-on experience designing and developing Power Pages Portals with self-service forms, authentication, accessibility compliance, responsive design, Dataverse integration, Azure Blob Storage, App Insights, Key Vault, and SQL optimization.
• E. Hands-on experience with MDA security and data controls, including RBAC, FLS, role-based access, document management, and secure data handling.
• F. Hands-on experience designing and developing Azure Logic Apps and Function Apps for system integration and automation.
• G.Hands-on experience with C# plugin development, including synchronous and asynchronous plugins, FetchXML optimization, transaction handling, security impersonation, custom workflow activities, and Plugin Profiler debugging.
• H. Hands-on experience with Power Automate workflows and RPA, including approvals, conditional logic, desktop automation, error handling, retry logic, and Dynamics 365 integration.
• I. Knowledge of ODAS and WCAG 2.1 accessibility standards for MDA forms and Power Pages portals.
• J. Experience with third-party / OPS IAM, authentication, security, and encryption tools and services.
• K. Demonstrated experience with KingswaySoft, Oracle-to-Dataverse migration, Azure Blob Storage, and ETL processes.
• L. Hands-on experience with Azure services, data integration, Dataverse and SQL, testing and QA, ALM and DevOps, SharePoint integration, Power BI, monitoring and diagnostics, and security best practices.

Criteria 2 - 30%

• M. Strong knowledge of and experience with Testing and Quality Assurance Methodologies and best practices.
• N. Strong ability to work under pressure, work with aggressive timelines and be adaptive to change.
• O. Superior verbal and written communication skills.
• P. Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Q. Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• R. Demonstrated ability to work with functional and technical teams.
• S. Demonstrated experience with facilitating workshops and meetings.
• T. Demonstrated ability to participate in a large team and work closely with other individual team members.
• U. Demonstrated experience with OPS Quality Assurance Activities.