Security Officer

Job Description Summary The Security Officer is responsible for the safety and security of all guests, employees, and visitors. They protect hotel assets, enforce security policies and procedures in accordance with corporate guidelines, and ensure compliance with local, state, and federal regulations. They also perform functions related to fire prevention, safety, investigation, and resolution of safety and security complaints. DUTIES AND RESPONSIBILITIES Deliver Sonesta Service in all interactions, managing according to G.U.E.S.T. standards. Perform normal hotel security functions, including fire prevention and safety checks. Investigate thefts, accidents, and other incidents occurring on the property. Prevent losses of company and guest property from theft, burglary, pilferage, and other criminal activity. Ensure a safe and tranquil environment for guests and employees. Assist guests and colleagues with all security and safety related inquiries. Resolve guest and employee complaints regarding safety and security matters. Conduct floor patrols during tour of duty, checking doors, windows, and securing facilities during non-operating hours. Monitor personnel activities on the premises to detect and counter theft and other criminal activities. Complete associate forms and reports related to any accidents or issues within the premises of the hotel. Immediately report hotel deficiencies to appropriate departments for prompt repair. Perform other assigned duties as required by management. QUALIFICATIONS AND REQUIREMENTS 6 months to 1 year of previous security experience preferred. Regular and punctual attendance. Ability to adhere to the property's grooming standards. Ability to stand and walk on a continuous basis, and run as warranted. Ability to safely operate a motor vehicle during all hours and in all weather conditions. Ability to understand and execute all safety and emergency procedures such as fire, crowd control, inclement weather, and bomb threats. Ability to understand and operate emergency equipment such as fire extinguishers, wheelchairs, respirators. Ability to lift, carry, and store in overhead areas approximately 50 lbs. Ability to lift and move an immobilized adult in an emergency situation. Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. Ability to push and/or pull approximately 75 lbs. Ability to work in extreme temperature. Ability to utilize communication equipment such as telephones, radios, and beepers. Ability to communicate clearly and effectively with guests and employees. Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to read and write effectively. Ability to sustain direct contact with the public, establishing a high degree of customer service and high volume interaction with guests and staff. BENEFITS Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity Employment Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr