General Manager - Home Services
Leap Brands
General Manager
Employment Type: Full-Time | Exempt
The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.
This role blends hands-on operational oversight with financial accountability and strategic planning.
Core Responsibilities
Operations & Service Delivery
- Lead installation, service, repair, dispatch, and scheduling functions
- Oversee warehousing, inventory, fleet, tools, and asset utilization
- Ensure execution of safety, quality, and customer experience standards
- Improve workflows, SOPs, and operational dashboards
- Remove bottlenecks and drive field productivity
Financial Leadership
- Own full P&L performance
- Develop and manage budgets and forecasts
- Monitor job costing, gross margins, labor efficiency, and overhead
- Drive pricing discipline and cost controls
- Analyze KPIs and operating performance
Sales & Growth
- Partner with sales to improve close rates and revenue performance
- Support customer and channel relationships
- Contribute to market expansion initiatives
People Leadership
- Recruit, develop, and retain managers and field teams
- Establish performance metrics and accountability
- Lead performance reviews and coaching
- Foster a culture of safety and operational excellence
Compliance & Risk
- Ensure compliance with safety and regulatory requirements
- Maintain safety programs and training standards
- Oversee insurance and risk management practices
Qualifications
Required
- 7+ years leadership in home services, construction, or field operations
- Proven P&L ownership
- Strong financial and operational acumen
- Experience leading managers and scaling teams
- Strong decision-making and communication skills
Preferred
- Experience in residential trades
- Experience in growth-oriented or investor-backed environments
- Experience with field service management software
Competitive compensation commensurate with experience. Incentive compensation and long-term upside available.
Equal Opportunity Employer.
Leap BrandsVacancy posted 3 days ago
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