Care Experience Manager

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM) , youll play a vital role in supporting both our clients and caregivers making a meaningful impact every single day. Why Youll Love This Role On-call phone-based support only, and youll be paid for your time No hands-on clinical work required focus on coordination and communication Be part of a purpose-driven team thats passionate about making a difference Opportunities for advancement and career growth Build lasting relationships with families and caregivers Make an impact in your community What Youll Do Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction Manage caregiver schedules to ensure the right match of skills and availability Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding Maintain accurate and up-to-date records, schedules, and reports Participate in the on-call rotation phone support only, and paid Help build a strong, engaged caregiver team by fostering a positive, supportive work environment Handle problem-solving with professionalism and empathy turning challenges into opportunities Manage performance and support the retention of caregivers through engagement and timely feedback What Were Looking For Bachelors degree or equivalent work experience 2+ years of experience in sales, customer service, or a fast-paced office environment Strong organizational and time management skills Excellent communication, relationship-building, and problem-solving skills Comfortable using MS Office and learning new systems quickly Experience in recruiting or healthcare (preferred but not required) Bonus Points If You Thrive in fast-paced environments Are proactive, adaptable, and solution-oriented Genuinely enjoy helping others Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters and where youre supported to grow both professionally and personally we want to hear from you!